LeanIX, an SAP Company is seeking a Senior Customer Marketing Manager (f/m/d) to join our hyper-growth company to drive customer marketing end-to-end. You will work closely with all levels in Marketing, Customer Success and Sales to ideate, build and scale customer experience programs aimed to increase the Community’s loyalty and
growth. You should have a proven track record of understanding customer needs and the decision-making process while also having a strong focus on measuring the success of your programs and being able to confidently present the findings and developments to your key stakeholders.

Based in any of the following location: London, United Kingdom, Bonn, Berlin, Walldorf, Munich Germany or Amsterdam, Netherlands.

WHAT IS WAITING FOR YOU?

Develop Customer Marketing Strategy: Ideate and develop an innovative
Customer Experience strategy based on insights across segments, product and personas while understanding the customer decision journey
Advance Customer Community’s Maturity: Work with Customer Success to up-level all existing community activities including communication and interaction
Drive Customer Programs: Devise programs that align the overall business goals to build awareness, generate pipeline, accelerate activation, drive advocacy and referrals.
Content Creation: Develop content calendars and programs to ensure we are providing valuable content to all member segments and driving engagement Cross-functional Alignment: Collaborate with all levels in Marketing, Customer Success and Sales to ideate, build and scale customer experience programs and build out customer

WHAT ARE WE LOOKING FOR?

> 5 years of experience in similar role with a track record of successfully driving customer marketing activities
BA/BS degree in marketing, analytics, business, or business informatics or similar
Independent creation and successful execution of community-focused marketing campaigns
Strong analytical skills and advanced project management skill
Excellent interpersonal and communication skills
Understanding of B2B SaaS

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