Launchpad, a people-first technology company, is a leader in North America´s rapidly growing tech sector. Through two solutions, Launchpad supports its clients with digital transformation:
- PaasportTM, our iPaaS solution, streamlines software integration and automates workflows.
- Nearshore Staff Augmentation, our managed IT staffing service, connects top IT talent across various geographical regions, bringing industry expertise to leading clients.
Based in Vancouver, Canada, our operational footprint spans across North and South America, with a second headquarters in Santiago, Chile.
In 2023, our unwavering dedication to innovation garnered recognition as a Deloitte Technology Fast 50™ Program Company. Our clientele boasts industry leaders such as Walmart, GM, TIME Magazine, Salesforce, Tableau, Splunk, Bolt.com, Freedom House, and more.
At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then we’d love to hear from you.
Please note this is a short-term contract that is expected to last 3-4 months
Primary Responsibilities:
- Develop and maintain Salesforce solutions for Sales, Service, and Field Service modules.
- Collaborate with internal teams to understand and translate business requirements into technical solutions within the Salesforce environment.
- Lead key improvement initiatives, such as integrating service messaging to enhance customer communication via SMS instead of emails, working in conjunction with Marketing Cloud.
- Design, develop, and implement self-service capabilities allowing customers to perform operations themselves, such as rescheduling and canceling appointments, utilizing the Appointment Assistant product from Field Service.
- Conduct thorough testing and troubleshooting to ensure the quality and stability of Salesforce solutions implemented.
- Provide guidance and technical leadership to other team members, sharing best practices and fostering excellence in Salesforce development.
Requirements:
- 5 years of experience in Salesforce solution development, focusing on Sales Cloud, Service Cloud, and Field Service modules.
- Deep knowledge of Lightning Web Components, and other languages and technologies related to Salesforce.
- Demonstrated experience in implementing complex integrations, especially with external messaging systems and Salesforce products like Marketing Cloud.
- Previous experience in designing and implementing self-service capabilities for customers using Salesforce products such as Appointment Assistant.
- Strong problem-solving skills and ability to effectively address complex technical challenges.
- Excellent communication skills and ability to collaborate effectively with multidisciplinary teams.
- Salesforce certifications, such as Salesforce Certified Platform Developer, are highly valued.
Why work for Launchpad?
- 100% remote
- People first culture
- Excellent compensation in US Dollars
- Work with global teams and prominent brands based in North America, Europe, and Asia
- ...and more!
At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then you are the future of Launchpad. Launchpad is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are respected and treated equally.
Are you ready to elevate your career at Launchpad? We want to hear your story! Contact us today.
