LaunchDarkly is looking for a Technical Enablement Manager to join the Revenue Enablement team. This position reports into Enablement within Revenue Operations & Enablement. 

As the Technical Enablement Manager you will be a business partner to several revenue segments including Solutions Engineering, Customer Success, Professional Services and Partner team. You will design and deliver both technical and non-technical programs to the teams. This requires an individual who is a subject matter expert in our platform and solution, as well as experienced in understanding the customer-buying journey. This individual’s ability to translate technical knowledge into learning for both pre-sales and post-sales roles across the revenue organization will be imperative. 

This person will be a direct enablement partner to the several revenue teams and will support segment distinct communications, training, certifications, programs and coaching to the team directly, in partnership with revenue leaders. This role will be critical in …

In order to ensure success, this role requires partnership, collaboration, leadership and the ability to assess the needs of the team and deliver tailored enablement solutions, both technical and non-technical. This requires an individual with innate sales rigor, technical aptitude, strong organizational skills, and the ability to build an enablement/delivery function that will scale to accommodate the needs of LaunchDarkly as it grows.

​​Revenue Operations & Enablement is a strategy partner to the Revenue Organization responsible for insights, strategy, technology, and enablement. This individual will be working with cross-functional teams, members of the Revenue Operations & Enablement team, as well as leaders within the Revenue organization.


  • Cultivate a deep understanding of our technology and platform, as well as the technical sales cycle (pre and post) and execute on technical enablement programs, including programmatic design, content curation, delivery, and ongoing optimization
  • Track key success metrics and key performance indicators (KPIs) specific to enablement efforts to show return on investment (ROI) and overall impact 
  • Connect and partner with our Solutions Engineering team, Customer Success team, Professional Services team and Partner team to understand current knowledge base, gaps, and needs 
  • Work with technical revenue leaders, as well as stakeholders across the organization, to develop a holistic enablement program for technical sales, success, services and partner personas
  • Define, develop, implement, maintain core competencies for each team; collaborate with front-line managers to jointly create competency and development plans teams based on core competencies, conduct ongoing competency assessment and proactively design tailored programs to support 
  • Proactively improve upon existing internal engagement process and model to ensure efficiency and effectiveness across revenue team
  • Build strategic relationships with key stakeholders 
  • Participate in and support onboarding, including creating, updating, and facilitating new hire training as needed in partnership with Onboarding Program Manager, including conducting regular audit/assessment and determining how best to reduce time to value 
  • Support initiative-based learning (e.g., value demonstration, introductions of new products, messaging, techniques, playbooks) as a field enthusiast and subject matter specialist for select segments across the business 
  • Define KPI’s and measurements of success as it relates to performance for all training and coaching needs. Deliver formal readouts to leadership.
  • Apply blended learning approaches and new technologies to help scale and engage training programs
  • Use and manage enablement tech stack (CMS, LMS, CRM, Call Recording, etc.)


  • 5+ year working in a SaaS organization with experience in a technical role or technical enablement role (experience of both Sales engineering and technical enablement preferred)
  • Technical Content Design experience and understanding of a structured value-based approach to selling across revenue organizations
  • Passionate about leading in-person and virtual training programs
  • Previous experience with Force Management and MEDDPICCa plus
  • Experience in curriculum development, training, and delivery
  • Understanding of scoping, planning, designing, developing, and implementing effective technical and non-technical enablement solutions, including content for both business and technical audiences
  • Experience with enablement tools (CRM, CMS, LMS, Call Recording, etc.)
  • Deep empathy for sales and sales processes 
  • Excellent oral and written communication skills

About LaunchDarkly:

LaunchDarkly is a Feature Management Platform that serves hundreds of billions of feature flags daily to help software teams build better software, faster. Feature flagging is an industry standard methodology of wrapping a new or risky section of code or infrastructure change with a flag. Each flag can easily be turned off independent of code deployment (aka "dark launching"). LaunchDarkly has SDKs for all major web and mobile platforms. We are building a diverse team so that we can offer robust products and services. Our team culture is dynamic, friendly, and supportive. Our headquarters are in Oakland.

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

Don't let the confidence gap get in the way of applying! We'd love to hear from you.

We've partnered with KeyValues to help demonstrate the amazing culture we've built here at LaunchDarkly, find more info at LaunchDarkly is also committed to giving back to our community by donating 1% of annual revenue to local charities and organizations. You can find more about the LaunchDarkly Foundation and the organizations we serve at


Apply for this Job

* Required
When autocomplete results are available use up and down arrows to review
+ Add Another Education

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in LaunchDarkly’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.