LaunchDarkly is a rapidly growing software company with a strong mission and vision carried out by a talented and diverse team of employees. Our goal is to help teams build better software, faster. You'll join a small team from companies like Atlassian, Intercom, and GitHub, and you'll have an immediate impact on our product and customers. We are hiring the leader of our Learning and Enablement team in our Professional Services organization. We are looking for an experienced, creative, and innovative professional who can build a successful team of colleagues to accomplish our vision for our customers, partners, and team members. 

By joining LaunchDarkly, you will help build the foundation of the Learning and Enablement organization. The primary objective of this role is to build a world class team and create and execute your team’s vision. The primary role of the team is to develop and maintain world-class, prescriptive in-person and digital training programs to educate customers and partners at scale. This program is focused on experiential learning solutions within a comprehensive training process that accelerates user behavior change. This leader will be responsible for improving adoption and performance of LaunchDarkly customers and partners through paid instructor led in-person and virtual learning paths.

Responsibilities:

  • Own and develop the strategic vision for Learning and Enablement for the in-person consulting and digital enablement and training for Professional Services
  • Mentor and build a team of expert Instructional Designers, Technical Content Writers, and Trainers to craft the offerings of Professional Services
  • Collaborate across our organization to create the needed content and tooling to make people successful with LaunchDarkly
  • Evaluate and select tooling to enable internal employees, our partners, and our customers to build expertise in LaunchDarkly at scale
  • Develop partnerships with organizations outside of LaunchDarkly to expand the reach of our educational offerings
  • Spend time working with our customers with other DarkLaunchers to ensure we have the needs of our customers front and center
  • Build out LaunchDarkly’s Certification program and track key data insights that will enable us to scale our reach
  • Track organization objectives for curriculum readiness

Preferred Qualifications

You are:

  • A detail oriented, client-centric professional who is passionate about building a world class team and learning resources
  • A leader who is capable of choosing between many different priorities to focus on the most impactful opportunities
  • A bridge builder, who recognizes problems and can work collaboratively with people across the organization to overcome obstacles as they arise
  • A simple, clear, and consistent communicator who can share your product vision and objectives and rally your team around the most pressing goals. 

You have:

  • Experience with the following:

    • DevOps, Continuous Integration, and Continuous Delivery

    • Linux, Docker, and Virtual Machines.

    • APIs and related technology

    • Software development lifecycle

    • SaaS businesses and customers

  • Excellent technical writing and editing skills
  • Visual and graphic design skills

About LaunchDarkly:

LaunchDarkly is a Feature Management Platform that serves hundreds of billions of feature flags daily to help software teams build better software, faster. Feature flagging is an industry standard methodology of wrapping a new or risky section of code or infrastructure change with a flag. Each flag can easily be turned off independent of code deployment (aka "dark launching"). LaunchDarkly has SDKs for all major web and mobile platforms. We are building a diverse team so that we can offer robust products and services. Our team culture is dynamic, friendly, and supportive. Our headquarters are in Oakland.

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

Don't let the confidence gap get in the way of applying! We'd love to hear from you.

We've partnered with KeyValues to help demonstrate the amazing culture we've built here at LaunchDarkly, find more info at https://www.keyvalues.com/launchdarkly. LaunchDarkly is also committed to giving back to our community by donating 1% of annual revenue to local charities and organizations. You can find more about the LaunchDarkly Foundation and the organizations we serve at https://launchdarkly.com/foundation/

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