LaunchDarkly is looking for an Onboarding Program Manager to join the Revenue Enablement team. This position reports into Enablement within Revenue Operations & Enablement. 

The ideal Onboarding Program Manager is someone who can not only think strategically but can also execute with precision and attention to detail. The role requires multifaceted skills; highly qualified candidates will be part enablement practitioner, part experienced seller or marketer, part technologist, part program manager, and part coach. This individual will work closely with a host of internal and external stakeholders to help shape the vision of a world-class revenue onboarding program.

Revenue Operations & Enablement is a strategy partner to the Revenue Organization responsible for insights, strategy, technology, and enablement. This individual will be working with cross-functional teams, members of the Revenue Operations & Enablement team, as well as leaders within the Revenue organization. 

The Enablement Center of Excellence (Programs) team exists to support and drive sales performance to support the growth of our company at scale. As the Onboarding Program Manager you will be responsible for designing, implementing and evaluating a world-class role-specific onboarding program to attract top talent and decrease ramp time. You partner closely with Segment (Field) Enablement Managers to align programs to each role’s competency matrix. The Onboarding Program Manager will assess needs, audit and optimize existing programs, develop and reshape content, determine metrics and expected outcomes.

Responsibilities:

  • Manage, develop, and administer role-specific onboarding programs for new revenue hires that effectively engages, teaches, and encourages positive behavior change and reduces ramp time

  • Develop course curriculums that scale to the learner’s requirements/position, weaving in a separate track for sales management

  • Clearly define roles and responsibilities between enablement, revenue management and advisors to ensure accountability and program effectiveness 

  • Evaluate the effectiveness of onboarding programs by identifying and tracking key metrics and key performance indicators (KPIs) that drive rep productivity

  • Work with cross-functional teams to align on initiatives, product updates, and business priorities and continuously update programs accordingly

  • Partner with Recruiting and Revenue Management to streamline and standardize new hire start process

  • Partner with Revenue Operations and Business Intelligence to set up repeatable dashboards for constant visibility into leading and lagging indicators to inform iterations

  • Identify performance gaps within the sales organization and design onboarding content to improve and influence results, working closely with sales leaders

  • Engage cross-functional subject matter experts to share expertise in onboarding sessions as needed

  • Facilitate live, cross-segment onboarding training for revenue team

  • Capture feedback on Onboarding programs to identify and address process improvement opportunities over time

  • Establish pre-boarding process and communications to provide a clear overview and expectations of onboarding to drive new hire engagement

  • Develop process for transitioning new hires from onboarding to ongoing training and handshake to Segment Enablement Managers 

  • Manage the use of relevant learning and development tools and software

Skills and Experience:

  • 5+ years working in a SaaS organization with experience Sales/Revenue Enablement, Learning & Development, managing training and enablement or other directly relevant experience

  • Experience with GTM process, qualification framework (MEDDPICC) and sales methodology and messaging framework

  • Force Management T3 certified is a plus (willing to become certified is a must) 

  • Experience in curriculum development, training, and delivery

  • Experience with Salesforce, Outreach, CMS, LMS, Call Recording

  • Experience managing complex, cross-functional projects or programs

  • Hands-on experience with developing and reporting on metrics and KPIs for business goals, process improvement projects, and program management

  • Experience working in a sales, marketing, customer success, or sales operations role

  • Expertise in process improvement and change management

  • Excellent verbal, written and interpersonal communication skills

  • Must be a quick learner, self-starter and have the ability to work with minimal supervision in a fast-paced environment

  • Competent presentation skills for online or classroom training delivery

About LaunchDarkly:

LaunchDarkly is a Feature Management Platform that serves hundreds of billions of feature flags daily to help software teams build better software, faster. Feature flagging is an industry standard methodology of wrapping a new or risky section of code or infrastructure change with a flag. Each flag can easily be turned off independent of code deployment (aka "dark launching"). LaunchDarkly has SDKs for all major web and mobile platforms. We are building a diverse team so that we can offer robust products and services. Our team culture is dynamic, friendly, and supportive. Our headquarters are in Oakland.

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

Don't let the confidence gap get in the way of applying! We'd love to hear from you.

We've partnered with KeyValues to help demonstrate the amazing culture we've built here at LaunchDarkly, find more info at https://www.keyvalues.com/launchdarkly. LaunchDarkly is also committed to giving back to our community by donating 1% of annual revenue to local charities and organizations. You can find more about the LaunchDarkly Foundation and the organizations we serve at https://launchdarkly.com/foundation/

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