The Company:

Launch is an agency that creates digital products and experiences. But that doesn’t tell the full story of how we apply strategy and creative thinking. We solve complex problems through research, analysis, and firsthand conversations with clients & customers. Our multidisciplinary team brings research and strategy together, building user-friendly designs that engage and inspire. Learn more about our team and culture.


The Role: 

The UX Director is a client-facing role that harnesses the strengths of those around them to achieve group and company objectives. This person is the leader of the UX practice and sets an example for team members. 

  • Stay abreast of industry best practices for UX design, research, and processes.
  • Champion principles of usability and user-centered design.
  • Develop personal philosophies and share those insights.
  • Help members of the UX team achieve their career goals. 
  • Maintain an environment that attracts and retains the best talent in user research, UX strategy and design.


The Requirements:

  • Experience in UX strategy, user research, requirements definition, UX design, and product design.
  • Experience collaborating with cross-functional teams: strategy, visual design, content and development.
  • Experience managing expectations of and presenting to internal and external stakeholders.
  • Exceptional presentation, communication, and organizational skills.
  • 6+ years experience managing and leading a team.
  • Well balanced experience working on agency and client side projects.
  • Preferred experience working with responsive and adaptive web and e-commerce experiences, mobile applications, and large screen designs for physical environments, such as interactive kiosks and POS systems.


The Responsibilities:

Leading UX Strategy and UX Design Projects – 70%

  • Problem-solve, and decisively lead projects with empathy and authority.
  • Manage the user experience design process.
    • Assist in estimating resource needs and schedules.
    • Continuously look for opportunities to improve team efficiency and collaboration.
    • Delegate project leadership to team members when needed.
    • Prioritize the importance of projects on a situational basis.
  • Provide guidance and clear direction to team members.
    • Conduct regular work reviews with designers and strategists ahead of internal and client reviews.
    • Conduct brainstorms and group work sessions with designers and strategists.
  • Present work internally and to clients, tell a story with design, and clearly explain the rationale behind decisions.
  • An active member of the UX/XD community; attends virtual (and/or in person) events and inspires team members to be career students of their craft

Team Career Development and Appraisal - 20%

  • Ensure continued personal and professional growth of UX team members.
  • Mentor team members on each step of the UX process.

New Business Pitches and Ideation - 10%

  • Research and recommend strategic and creative insights for prospective clients.
  • Work with Project Management on project scopes to create UX project plans for prospective clients.


Additional Details:

  • Reports to Javier Santana, CXO. 
  • Expected % of time spent traveling: 5%

Launch is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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