LastPass, the #1 password leader, provides password and identity management solutions that are convenient, easy to manage, and effortless to use, helping more than 32 million users and 100,000 businesses organize and protect their online lives. As a pioneer in cloud security technology, LastPass provides award-winning password and identity management solutions that are convenient, effortless, and easy to manage. LastPass values users’ privacy and security, so your sensitive information is always hidden – even from us.
We welcome new ideas, support your growth, and recognize your value, if this aligns with what you are looking for in your next career move, Join Us
LastPass is looking for a Renewal Representative:
As a Renewals Representative, your role is crucial in managing and advancing renewal opportunities within our different systems. You will manage the renewal cycle from start to finish within our existing customer base, while also identifying opportunity for growth and expansion.
If you are passionate about complex problem solving and motivated by scale, then this is the role for you!
Who will you work with?
Outside of the Global Renewal team, you will also regularly collaborate with such teams like Customer Success, Support, Sales, and Leadership.
What are some of the exciting challenges you will be working on?
- Renewal Strategy – The role involves owning, driving, and leading the renewals process in collaboration with the customer success team to preserve and enhance customer contracts and relationships.
- Renewal Execution – Actively engaging with key decision-makers to identify customer requirements and uncovering roadblocks to ensure on-time commitments; negotiating and executing renewal contracts (in partnership with legal) that align with customer goals.
- Renewal Forecasting - Maintaining and reporting an accurate rolling 90-day forecast of renewals in the assigned territory.
- Account Growth - Discovering and identifying upsell/cross-sell opportunities upon contract renewal to maximize customer growth.
- Revenue Retention – Developing the playbook for renewal engagement aimed at maximizing revenue retention.
What does it take to work at LastPass?
- Excellent communication skills, both written and spoken.
- Demonstrated track record of consistently building customer relationships and successfully owning, driving, and leading the renewals process.
- Strong relationship-building and renewal engagement skills, self-motivated with a strong desire to succeed and grow as the organization expands.
It's great, but not required:
- Leadership experience
- Salesforce experience
Why LastPass?
- Market-leading password manager
- High-growth, collaborative environment with inclusive teams
- Remote first culture
- Competitive compensation
- Flexible Paid time off policies including but not limited to: Monthly self-care days (12 extra paid days off annually), volunteering days
- Generous Parental leave
- Comprehensive health coverage, dependents included
- Home office setup support
- LastPass families free account up to 5 members
- Continuous learning and development opportunities
Unlock your potential with us - your skills, experience, and unique perspective matter more than just checking the boxes. Apply today, and let's build the future together!
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