Overview
The role of the Store Manager is to lead the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They drive personal sales and overall store performance by demonstrating and coaching to the La Senza selling behaviours to create a high performance selling culture within their team and achieve the store’s sales goals. They live our values and represent the brand in their behaviours.
Role and Responsibilities
- Create a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors
- Ensure execution and lead the sales leadership team to ensure associates are coached and developed to the Company selling behaviors
- Manage and resolve customer relations issues
- Own execution of recruiting, hiring, and onboarding process to ensure the store is fully staffed to Company guidelines
- Own talent management lifecycle of direct reports, including assessment, training, retention, career development, succession planning and recognition
- Lead and delegate, as appropriate, the execution of all company initiatives
- Plan and facilitate leadership meetings and ensure consistent communication to all positions
- Promote and create a positive work environment, and effectively resolve associate relations issues
- Own the physical inventory process and the development and implementation of store strategy to reduce shrink
- Ensure standard operating procedures are followed, including damages, transfers and other compliance related items
- Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies
- Analyze the business and create/communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities
- Create weekly schedules, manage store payroll budget and other controllable expenses
- Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
- Manage, reinforce and is accountability to all activities related to providing a safe working environment
- Ensure that housekeeping and maintenance of store is executed properly
- Lead with professionalism and behaviors guided by the Company values
Key Success Criteria
- Minimum 3-5 years of retail Management experience, clothing preferred
- Ability to foster an environment of exceptional customer service and optimize the Company selling model
- Ability to effectively delegate, follow up and communicate with all levels of the organization
- Ability to assess talent, coach, develop and manage performance
- Business acumen with strong strategic and analytical skills
- Schedule flexibility to include evenings, weekends and non-business hours
- Ability to manage complex and competing priorities through time management and organizational skills
- A professional demeanor that reinforces brand and company standards
