Position Purpose

  • As part of the Americas People team, provide a commercially focused HR management and advisory service across the whole range of people activities – delivering against both strategic and operational objectives
  • To work with the Group People Officer, Americas and People team on the design, delivery and implementation of Landor/FITCH Talent strategy
  • To support on the delivery of:
    • Employee Relations
    • Performance management and career pathing
    • Learning and development
    • HR systems and management information

Duties and Responsibilities


  • Participates in multiple internal initiatives to help build our culture in support of our brands
  • Role model for others in terms of energy, optimism, and drive for result

 Key Roles and Responsibilities

  • Supports NY and San Fran offices as day-to-day HR contact
  • Assists Group People Office in driving consistency across both agencies
  • Helps to drive Talent strategy, encouraging and reinforcing collaboration, inclusion, creativity/innovation and culture
  • Provides coaching and feedback to managers as required
  • Rolls out and maintains People systems such as LandorCrew
  • Supports business change initiatives, i.e. restructures, redundancies etc.
  • Coordinates the onboarding and off boarding
  • Coordinates the performance management process (career conversations)
  • Facilitates learning and development
  • Implements performance management strategy
  • Drives the learning and development strategy
  • Produces management metrics and establishing a standard suite of reports e.g. staff churn, sick leave etc.
  • Conducts exit interview analysis process
  •  Ensures policies and procedures follow the law
  • Regularly meets with managers to review and implement actions regarding HR and people issues in the studio, e.g. resourcing, performance management, learning and development, team building, change management
  • Provides advice to managers on straightforward day-to-day people issues
  • Conducts exit interviews and summarizes key feedback to be presented to management team

Qualifications and Skills

Capabilities (Success Factors)

  • Ability to translate HR to support the business objectives of the agencies
  • Ability to drive change and foster organizational flexibility
  • Ability to communicate across a variety of levels and ensure buy-in for the value-add of HR

Required Experience

  • 5+ years of experience as an HR generalist in branding, consulting or marketing
  • Extensive employee relations experience
  • Attention to detail
  • Excellent internal client service skills
  • Ability to effectively articulate and communicate at all levels
  • Ability to develop and sustain relationships at all levels 
  • Ability to work in a fast paced, professional and team environment
  • Excellent verbal and written communication skills. 
  • Innovative thinker
  • Good HR management systems experience

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