The Managing Director is responsible for driving growth, overseeing profitable client relationships, building reputation and nurturing talent in the office. He/she will work with the regional leadership on the strategic direction of the office and with the local senior management team on delivering against strategy.

Duties and Responsibilities

Landor Fundamentals 

  • Sets the tone of the office with high energy, optimism, and drive for results
  • Leads the senior management team to deliver against agreed plans
  • Ensures business teams are properly managing relationships, resources, and utilization to ensure successful, profitable delivery of brand-led solutions
  • Leads development of articles/POVs, products, methodologies, and processes
  • Contributes at all levels of creative generation and fully understands the fundamentals of each deliverable
  • publishes new approaches and thought pieces.
  • Oversees knowledge sharing of such approaches internally and across other Landor offices
  • Leads reputation building initiatives
  • Champions the vision that drives the culture with a strong focus on employee development and engagement
  • Advocates knowledge sharing of such approaches internally and across other Landor offices

 People and Team

  • Partner with the senior leadership team to establish office strategy and address office wide issues and topics including resource planning, policy setting, and dispute resolution
  • Partner with regional leader and HR to identify and implement a talent plan, to include recruiting, onboarding, and employee development talent strategies
  • Responsible for identifying resource needs, recruiting, hiring, developing (together with functional leads) and inspiring talent necessary for the benefit of the immediate client leadership team as well as for the wider organization
  • Champions, embraces, utilizes, and coaches others on how to use Experience Maps, Opportunity Mapping, and other tools to identify business opportunities and solve clients’ business challenges. Ensures direct reports, as applicable, are exposed to these tools
  • Fosters communication and cohesion between internal teams and functions
  • Facilitates and ensures a share-of-voice for wider team members across multiple functions and ensures appropriate direct client connections
  • Responsible for individual performance management of direct reports, including setting objectives and ongoing check-in for progress
  • Responsible for identifying and supporting ideas, and coaching team members to achieve their assigned roles, that will achieve agreed upon revenue targets and agreed-upon growth
  • Leads key internal processes such as training, recruiting, marketing, and coaching

 Client Relationships

  • Oversee all aspects of client relationships for the office to ensure that client satisfaction, team satisfaction and client profitability remain high
  • Provide key client leadership for major clients and ensure presence/visibility with key clients
  • A trusted advisor for executive-level clients on issues inside and outside the scope of current work
  • Partners with the Leadership Team to ensure that the appropriate quantity and quality of resources are available on client relationships and projects
  • Manages and maintains the appropriate mix of talent for each client relationship Ensures breakthrough solutions are grounded within commercial/business situation
  • Co-own, together with Client Services lead, overall development and profitability of accounts
  • Be accountable to identify client needs, develop strategies, and gain buy-in from clients
  • Leverage Landor capabilities and pursue partnerships to deliver leading edge strategy recommendations
  • Establish proper communications and impact expectations for client relationships to achieve high client and team satisfaction standards
  • Establish proper communications and impact expectations for client relationships to achieve high client and team satisfaction standards

 New Business Development

  • Drives business development and organic growth
  • Identify, lead, pitch, and win new business.
  • Collaborate with cross-regional new business pitch teams to identify and deliver path to win
  • Identify, oversee, and deliver innovative and impactful solutions for new and existing clients
  • Champion global and regional initiatives and new go-to-market approaches, incorporating into internal training, pitches, and work
  • Provides training and support in business development skills so that team members embrace, and behaviour demonstrates the importance of business development
  • Identifies potential new clients
  • Actively grow and develop client relationships
  • Develop proposals, pitch materials, and lead new business pitches
  • Develop and monetize capability / practice area offerings
  • Elevate and broaden the perception of Landor, its capabilities, and offerings
  • Grow existing and new client relationships to ensure year-on-year revenue growth

Project/Financial Management 

  • Champions best-in-class project and financial management for all projects, engagements and growth opportunities
  • Manage and maintain the appropriate mix of talent for each client relationship
  • Champions the financial process. Partners with Finance to ensure that the office is delivering against budget
  • Pays close attention to and is responsible for realization and utilization for all projects
  • Proactively and continually monitors the business and raises challenges in a timely fashion
  • Demonstrates an understanding of and commitment to targets, budget allocations, and profitability
  • Ensures project teams are informed and behaviour demonstrates an understanding of targets, budget allocations, and profitability

Qualifications and Skills

Capabilities (Success Factors)

  • Organizationally savvy and experienced with local/regional/global model
  • Client focused and service orientated.
  • Strategic agility
  • Conceptual thinker
  • Powerful communicator – exceptional presentation skills and written communication skills
  • Comfort around higher management – executive c-suite presence and polish
  • Drive for results – Able to pitch, close and build business
  • Developer of direct reports and others
  • Proven ability to collaborate with peers
  • Flexibility and patience to deal with ambiguity and changing priorities
  • Financial agility – able to deliver against established financial goals and metrics
  • Ability to establish and manage to a vision and purpose

 Required Experience 

Experience: An extensive amount of years in a leadership position

  • A significant amount of Marketing experience with a multi-national company (corporate branding experience and strong understanding of the market)
  • A substantial amount of years’ experience in a Services’ company (branding consultancy, advertising agency, business consultancy) with leadership experience in planning, insights, new business development, etc.
  • Broadly experienced generalist with strong leadership and decision-making experience
  • Inspirational leadership experience with multiple direct reports
  • Clear understanding of brand strategy  
  • Passion for creative work
  • Collaborative experience with multiple peers
  • Strong negotiator
  • Responsibility for financial goals, including profitability (Clear ability to understand the difference between profit and revenue drivers)
  • Proven networker
  • Hunger for new business

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