Lakeside Software is how organizations with large, complex IT environments can finally get visibility across their entire digital estate and see how to do more with less. For far too long, IT teams have struggled to see what’s going on in their dark estate – where costly inefficiencies, poor employee experiences, and unresolved problems hide. Only Lakeside lets you give everyone a better view, so they can see the hidden issues, see the smartest fixes, and see the biggest savings. That’s why so many of the world’s leading global brands rely on Lakeside. And it’s how our customers see an average ROI of more than 250%.
Give everyone a better view.TM
The Role
As Partner Delivery Architect, you will assist Lakeside partners in managing SysTrack accounts to give continued value to their customers. You will be responsible for maintaining, upgrading and managing our services, and serving as a point of contact for partners or customers. This role requires strong collaboration with our Technical Services, Pre Sales, Customer Success and Product Management teams.
What You'll Do
The core functions of this role include:
- Training and educating our Partners' Centre of Excellence by leveraging a proactive agenda including the value and ROI blueprints where applicable to the Partner, offering and assisting in ensuring this is received by Partner Clients
- Enabling partners in the planning, and design of SysTrack architecture, along with assisting partners with the implementation and operations of SysTrack for their customers
- Coordinating with the customer and internal Lakeside team around Implementation, Testing and Deployment sign-off
- Coordinating with the Network team, AD team, SCCM team, Security and Wintel teams to address project dependencies
- Analyzing and assessing SysTrack environments providing education to Partners to drive actionable insights and provide value or ROI use cases
- Consulting with Partners on maintaining SysTrack environments for compliance through agent connectivity, platform stability and product upgrades
- Partnering with SI’s and MSP’s and collaborating in internal process improvement initiatives
- Developing collateral, knowledge articles and process flows depending on client needs and working with an operations team to provide sophisticated content
- Maintaining a degree of awareness about product innovations and development for SysTrack as well other EUC tools
- Hosting various enablement sessions and participating in touch points, planning and review sessions
- Helping the customer to navigate through various stages on SysTrack maturity model
What You'll Bring to Lakeside
The key requirements for this include:
- Minimum of 8-10 years of experience in technical consulting, analytics, service delivery
- Extensive knowledge of end-user computing, SysTrack, other DEX & monitoring solutions
- Experience with EUC tools and correct approaches to handle them for enterprise customers
- Exposer of supporting MSP’s & GSI’s or should have worked with them in similar setup
- Experience with transformation, and desktop engineering projects (e.g. Win10, O365)
- Good knowledge of troubleshooting Windows/MAC/LINUX Operating Systems
- Good knowledge of DNS, DHCP, AD, Group Policy
- Understanding of relational databases (e.g. Microsoft SQL Server)
- Experience with Citrix, Hyper-V, VMWare or other virtualization platforms
- Experience in Scripting (PowerShell, VBScript), SQL & relational database (SQL Server)
- MCSE/MCP/CCA/VCP Certification (preferred)
- Bachelor Degree in computer science or engineering (preferred)
Additional Details
- Location: Remote in Bengaluru (Bangalore), Karnataka
- Travel: 25%
#LI-REMOTE #LI-LP1
Lakeside Software is committed to pursuing a diverse and talented team and offering an inclusive environment for all employees and candidates. As we expand our DE&I reach, we are particularly interested in receiving candidate applications from a broad spectrum of individuals, including women, historically marginalized groups, individuals with disabilities, members of the LGBTQIA+ community, veterans, and any other legally protected group. Lakeside is dedicated to providing equal access and opportunity, as well as reasonable accommodation, for individuals with disabilities in employment, its services, activities, and programs. Lakeside is an Equal Opportunity Employer and does not make hiring or employment decisions on any basis protected by applicable local, state, or federal laws or prohibited by Company policy. If reasonable accommodation is needed to participate in the job application or interview process, to perform required job functions, or to receive other benefits and privileges of employment, please contact accomodations@lakesidesoftware.com.
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