Kyo is a leading provider of therapy for individuals with autism. Our core service is Applied Behavior Analysis (ABA) therapy, a clinically proven form of therapy for autism. We serve thousands of families across nine states and are growing rapidly to meet the need for services. Each day, our team seeks to make every moment count for our clients and for each other.

Kyo’s innovative and effective Administrative team works together to ensure the best possible experience for Kyo’s current and future clients and teammates.

The position is full-time and remote (~35-40 hrs/week) but you must be located in state to attend in-person meetings at our Concord or Orlando office.

RESPONSIBILITIES MAY INCLUDE, BUT ARE NOT LIMITED TO:

Collect and manage client information to obtain authorization for ABA therapy, process start/stop of client’s services, process payments.
Effectively communicate with patients, health insurers and staff, providing timely, and responsive information.
Creation, collection and submission of client documentation to health insurance payers including treatment authorizations, agreements and contracts.
Facilitation of service audits and cross-departmental projects
Build expertise in Kyo’s practice and project management platforms; support departments experiencing technical issues
Updating data fields for proper tracking of next steps for clients

SKILLS AND QUALIFICATIONS:

PC and Mac proficiency in productivity software such as G Suite or Microsoft Office
Fluency in English and Spanish required
A.A. degree, B.S. preferred, or equivalent combination of education and experience
2-3 years experience in a customer-facing service position
Sensitivity to cultural diversity, client (and patient) care, rights and ethical treatment
Experience working on interdepartmental projects and data management
Written, verbal and interpersonal communication skills
Navigate through multiple computer applications with speed and accuracy
Able to manage, monitor and manipulate large data sets and handle confidential information
The ability to multitask and remain calm amidst dynamically shifting priorities
Creative problem solving, attention to detail, applied with a can-do attitude
Experience working in a healthcare company, e.g. behavioral health, case management, client authorizations, and/or customer service

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is required to sit; use hands to finger; handle; or feel/hold objects; reach with hands and arms; climb or balance; speak, hear, and smell.
Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.
The individual must be able to effectively work in a normal production environment where temperatures and noise levels may vary.
Generally, the incumbent must be able to sit and use a computer for extended periods of time.
Ability to read and interpret documents in the English language such as employee handbooks, training materials and procedure manuals.

WHY KYO?:

Excellent opportunities for professional growth and competitive wages
Vacation/Holiday pay
401k program
Medical, vision, dental, and life insurance benefits
Cell phone stipends
Employee Assistance Program
A supportive, team-based environment
A strong organizational culture of professional support and development

To learn more about Kyo, check out our website at: http://www.kyocare.com

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How did you learn about Kyo? If from a current employee, please list their name(s). *

Do you currently reside in Florida or California? *

Are you able and willing to attend in-person meetings in our Orlando, Concord, or San Francisco office when necessary? *

Bilingual Spanish speaking is required for this position. Please describe your Spanish proficiency level. *

Do you have experience with authorization submissions with health insurance companies? *

Do you have experience working with ticketing systems such as Zendesk, JIRA, ServiceDesk? *

Have you previously worked in a HIPAA and compliance-sensitive environment? *

Are you comfortable working for 8 hours between the hours of 8a-5p PST (11-8p EST)? *

Select the hightest level of education in which you have completed a degree? *

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Are you at least 18 years old? *

If under 18, hire is subject to verification that you are of minimum legal age.

Have you ever been convicted of a criminal offense (felony or misdemeanor)? (Convictions for marijuana related offenses more than 2 years old do not apply). *

Note: No applicant will be denied employment solely on the grounds of conviction of a criminal offense. The nature of the offense, the date of the offense, the surrounding circumstances and relevance of the offense to the position applied for will be considered.

Are you authorized to work lawfully in the United States for Kyo? In compliance with U.S. federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Note: If hired, a form I-9, employment eligibility verification, must be completed at the start of employment. *

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By selecting yes, I certify that the information contained in this application is correct to the best of my knowledge. I understand that providing false or misleading information is grounds for withdrawing the offer, or for discharge should I be hired. *

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Client Services Representative (Bilingual Spanish)

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