About Kustomer

Kustomer is THE omnichannel SaaS platform reimagining customer service through standout experiences with the most modern technology CRM has to offer. We exist not to resolve tickets but to help customers have phenomenal experiences. Kustomer built it’s platform with intelligent automation, and a unified support experience that enables companies to deliver effortless, consistent and personalized service to each and every customer.

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're in the midst of explosive growth, and have no plans of slowing down. We welcome individuals who want to learn and be challenged every day.

Some fun facts about us, Kustomer is the core platform of some of the incredible customer service brands like Ring, Sweetgreen, Rent the Runway, Glossier, Away, Glovo, and UNTUCKit. We were founded in 2015 and are based out of NYC. The serial entrepreneurs who founded this business, Brad Birnbaum and Jeremy Suriel, led Kustomer to raise over $173.5M in venture funding, with some of the most amazing VCs behind us including: Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage. 

It gets even more amazing - Kustomer is thrilled to announce we have signed a deal to be acquired by Facebook. We are currently operating independently until closing. This is an incredible opportunity to join our fast-growing team and be a part of this once in a lifetime experience. Check out this article for more details on this amazing adventure! 

About the role Do you have a track record of consistently exceeding your quotas selling SaaS products? We are looking for a dynamic Account Executive to help grow Kustomer’s core customer base in the greater Boston area. Everyday you’ll be prospecting new customers, maintaining the relationships you have already built, and playing a key role in driving Kustomer’s sales initiatives while bringing clients the most advanced customer service experience available. This is a remote role that can be performed from anywhere within the region.

You'll be responsible for:

  • Working with the leadership team to define and execute on quarterly sales goals
  • drive the sales process forward for the business meet sales quotas and 
  • Driving acquisition of new clients through the full sales lifecycle for Kustomer
  • Coordinating closely with our customer experience team to ensure seamless on boarding for clients
  • Maintaining an understanding of the competitive market space and how to effectively position Kustomer
  • Strengthening client engagement through regular points of contact
  • Attending industry events and growing Kustomer’s presence within the market

Your qualities:

  • You have built your resume selling enterprise software, SaaS, and web services
  • You are comfortable developing new relationships every day
  • You have a proven track record of consistently exceeding sales quotas
  • You have a strong desire to drive progress and grow Kustomer's business
  • You are intimately familiar with the SaaS market and know the right people to connect with
  • You have experience selling customer support, contact center, UC(C)aaS or similar software services.
  • You're okay with traveling for 30 to 50 percent of the time (once the world starts moving around again)

Benefits

Kustomer offers an array of benefits including competitive salaries, company stock, 100% healthcare coverage, 401K, commuter benefits, and a very generous vacation policy.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

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