Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences– not resolve tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view.
Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Rent the Runway, Glossier, Away, Glovo, Slice and UNTUCKit. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, raised over $113.5M in venture funding, and is backed by leading VCs including: Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.
About the Role
As a Sales Development Representative (SDR), you will support the Kustomer sales effort in multiple functions while developing your skills for the Account Executive role. Your daily responsibilities will include the prospecting and sourcing of potential decision makers, outbound lead generation, leading qualification phone meetings, and facilitating the closing of deals by leveraging the Kustomer knowledge base. You will create an excellent first impression for prospective customers over multiple channels, including email, phone, and social. You will work closely with the sales and marketing teams, corresponding with customers and driving Kustomer’s message to the market.
You'll be responsible for:
- Engaging with potential prospects over email and phone to qualify and set appointments for the account executives
- Identifying target customers for Kustomer through email, phone, and social channels
- Maintaining active engagement with leads through informed, creative follow-ups
- Researching and developing prospective accounts
- Working closely with account executives to identify qualified accounts and define strategies for outreach
- Partnering with marketing to deliver proper messaging and identify the best target market segments
- Achieving quarterly quotas for developed leads and closed business
- Facilitating the onboarding of companies with simpler requirements, leveraging our knowledge resources
- May involve handling sensitive personal data
- 0.5-1 years of experience, previous work with sales/startups preferred
- You are able to quickly engage potential customers over email, phone, and in person
- You’re clear, concise, and accurate in your communications, both written and verbally
- You learn quickly and you’re excited by new technologies, quickly mapping them to business processes
- You possess grit and don’t shy away from rejection
- You’re hungry to progress your career and make money
- You know how to effectively manage your time to complete objectives
- You have experience being accountable to metrics, often exceeding them
- You thrive in a high energy team environment
Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, commuter benefits, and a flexible vacation policy.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.
We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
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