Kustomer is the platform for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer to drive informed actions. Used by Slice, Glossier, Outdoor Voices, and more, Kustomer provides businesses with a full view of every customer's lifetime. Kustomer unifies all relevant data, customer history, apps, and systems. Kustomer was founded in 2015 with headquarters in New York City.
About the Role
The Senior Product Designer will own providing our customers with a flawless user experience. The ideal candidate will quickly understand our space and the problems we’re trying to solve. You will provide seamless, intuitive solutions, consistently iterating on designs until the results are “pixel-perfect”. You understand the big picture and you can communicate and action the necessary next steps to achieve that production vision.
You'll be responsible for:
Understanding the problems we’re trying to solve in the Customer Experience space
Designing solutions that are intuitive, clean, and effective to achieve our business goals
Making data driven design decisions to improve the product and provide ROI
Creating alignment on design decisions across the design, product, engineering, and executive teams
Improving and polishing existing designs, promoting consistency and improving workflows
Delivering complete, consistent results while setting a rigorous schedule for yourself and your peers
May involve handling sensitive personal data
You think critically about the end users’ experience and you are capable of providing simple, effective solutions
You have 3+ years of hands on experience designing B2B software, SaaS, or work-flow management products
You can create elegant, functional designs that live up to “pixel-perfect” standards
You can communicate your ideas and designs in a clear, concise way that creates buy-in from stakeholders
You have a solid work ethic and you’re willing to put in the time to make our product great
Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, commuter benefits, and a flexible vacation policy.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.
We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.