THE COMPANY

KRAFTON is dedicated to identifying and publishing games worldwide that offer a uniquely enjoyable experience, crafted by our globally recognized production studios known for their distinctive creativity. We continuously push the boundaries of gaming enjoyment by embracing new challenges and technologies and expanding our platforms and services to captivate an even larger fan base. Best known for the genre-defining worldwide sensation PUBG: Battlegrounds, our stellar studios based across the globe include PUBG Studios, Striking Distance Studios, Unknown Worlds, Bluehole Studio, RisingWings and more. In collaboration with our passionate and driven team, we strive to establish ourselves as a renowned creator of masterpieces in the global gaming market.

THE OPPORTUNITY

KRAFTON Americas is seeking an experienced Sr. Manager of Publishing Operations to design and lead the execution of essential business processes for our Publishing team. As our team expands its scope, we need to scale our programs and processes while maintaining operational excellence across international teams.

This role involves assessing current processes and building a scalable Rhythm of Business to enhance team efficiency and leadership visibility, enabling effective decision-making. Key projects will include coordinating critical business initiatives, designing processes for new verticals, and developing data-driven reporting and communication cadence globally.

 

RESPONSIBILITIES:

  • Lead the development and execution of KRAFTON Americas operational strategy in collaboration with KRAFTON Americas and leadership, ensuring alignment with overall business objectives.
  • Identify and champion opportunities to improve processes and operational performance, driving change management with the Leadership team.
  • Design and implement scalable processes that align with business growth and complexity across global teams.
  • Coordinate with internal teams and external partners, including finance, legal, HR, and corporate HQ, to support and streamline business planning efforts (e.g., annual forecasting, tracking budget versus actuals, OKRs, reviewing legal contracts).
  • Define and enforce an effective rhythm of business, standard business review formats, and communication cadences.
  • Develop documentation and communications for process rollouts and ongoing support.
  • Manage and report on projects, pipelines, and status, collaborating with teams to remove blockers.
  • Ensure accountability for meeting deadlines with high-quality outcomes.
  • Maintain a flexible and evolving approach to operations, assessing what is currently working, and reassessing as the company and team grow.
  • Oversee direct reports and cross-functional teams as the operations team expands, providing guidance and instilling a culture of continuous improvement and high performance.

 

QUALIFICATIONS:

  • 8+ years of experience in management consulting, chief of staff, startup operations, or a similar role is a plus.
  • Exceptional analytical, strategic, and critical thinking skills with a track record of delivering measurable business outcomes.
  • Extensive experience in leading teams to effectively communicate and collaborate with international offices.
  • Strong influencing and relationship-building skills. Experience in engaging with senior leaders and representing the company with multiple external partners when the initiative requires it.
  • Excellent verbal and written communication skills, with the ability to convey complex information clearly and persuasively.
  • Experience in gathering requirements, developing efficient processes, and creating scorecards and reports to deliver meaningful insights to leadership.
  • Proven ability to prioritize and complete multiple programs successfully.
  • Advanced Excel skills (able to manage complex spreadsheets) and proficiency with program management tools (e.g., Wrike, Kissflow).

BONUS:

  • Experience working in Tech or the Gaming Industry.
  • Proficiency in Korean a plus.
  • Passion for gaming is critical.

 

Reasonable Accommodation

KRAFTON Americas is committed to the full inclusion of all qualified individuals. As part of this commitment, the Company will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to apply for an open position, perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR Talent team at KRAFTON Americas, to begin the interactive process.

EEOC statement

KRAFTON Americas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.

In California, the expected salary range for this position is $150,000-$180,000. The listed expected salary range represents a good faith estimate and the actual pay may depend on a variety of job-related factors that can include experience, education, skills, and location.

Due to recent scams, our recruiters will only reach out to you via @sds.com, @krafton.com or @pubg.com. If you received an email and are unsure you can always email recruiting_ka@krafton.com. 

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