Senior Content Designer
This is a rare opportunity to join a startup solving a human problem at a pivotal moment of acceleration. If you want to do irreplaceable work on a unique problem alongside people that will challenge, inspire and stretch you, keep reading.
You’ll take on the guardianship of our "communication experience", designing content using our brand and design principles that gives our families and childcarers a simple, seamless and consistent end to end experience . You'll be expected to take to your soul the library of rich user insight we're lucky enough to have and translate that into powerful UX writing. You will often pair with other members of the team like product designers, product managers, marketing leads, engineers and operations to better understand the moments where the customer's experience can be elevated through thoughtfully crafted content and copy.
The sorts of problems you can expect to take on:
Develop the content for a smooth feedback, intervention and training loop between families and their nannies or childminders
Simplify the messaging and communication experience between parents and carers when going through the search and selection process
Craft the messaging between the initial job ad to role discovery to application process to improve conversions in our carer application process
As we are a marketplace service, we want someone passionate about conversational design that can bring though leadership, creativity and deep problem solving to that challenge. And what's more, what we're selling is AMAZING. Our customers use words like 'love' and 'life-changing' to describe what we do. You'll be a part of bringing that to life for our customers through our content.
What we're looking for...
We're passionate about what we have set out to achieve and have a radically transparent and kind culture. We’re committed to working with integrity, doing the right thing and building a company we are truly proud of. We seek missionaries to join us and show us how we can be better by bringing their unique strengths to work everyday.
Here's your mission, should you choose to accept it...
You will take direct responsibility for the design of human-centred and straightforward content that reduces mental load across multiple product squads
You will take on board all of our existing insight and add to it where needed with primary research
Work with designers on developing our information architecture and the overall narrative and messaging for the end to end customer journey
Plan, write, edit, test and improve content that appears in product flows, customer communication, navigation and marketing pages for all our platforms.
You'll use data and insights to inform your choices and use a well balanced mix of analytical thought and intuition in your process, favouring progress over perfection
You'll be a champion for the design discipline at Koru Kids. In particular, you will raise the bar on UX writing across the product and marketing teams by mentoring others, providing regular feedback and leading skills development in this area
Take on our writing tone and style guide so that you uphold - and strengthen - our matter of fact, yet passionate tone of voice in a way that enhances our bran
Ambitious? This opportunity is what you decide to make it. We want brave individuals who question "how might we?" and inspire the rest of the business to do the same.
Naturally Curious? You listen to what's going on around you and the dots join in your head.
Inspired by Complexity? You're not scared of a hard problem. You meet it head on. You can step back and drive forward to get to solve a problem.
Fast paced? You feel at ease when things move quickly.
A Leader? You won't be managing a team (yet!) but you'll use these skills to identify and champion initiatives in design. You build rapport fast and are someone people love to work with.
Humble? You are passionate about your beliefs and ideas but also have the humility to recognise when you might be wrong. You value experiences and feedback that helps you learn.
Ideally we'd like...
Significant experience in content design and UX writing roles
Previous success in conceiving, launching and iteratively improving digital consumer products
Experience working with product engineering teams in a start-up or scale up environment, in particular using lean methodologies
Experience with modern design tools (we use Figma)
Important things to know...
Term: This is a full time permanent role
Timing: We'd like to have the right person join by the end of October.
Flexibility: The role is full time but can be done flexibly. We welcome parents and would love to discuss any working arrangements that make it possible for you to be part of our team.
Salary: The salary range for this role is £65k-£90k, depending on experience. This is because the less relevant experience you have, the more support you'll need, which we'll need to also pay for. If you're part-time, this will be pro-rated.
Location: You can do this role from anywhere in the UK and earn the same salary as you would if you were in London (where we are based). We welcome applications from people living outside London. Outside the UK is more complicated as it has tax and other implications, so we are unlikely to hire someone living outside the UK.