9am - You grab a cup of tea and join the company-wide (video) standup to hear what’s been going on across the business.
9.20am - You review the family and nanny feedback data that’s come in over the previous 7 days. This feedback is really useful to inform your plans for what kind of training to develop next, and you make some notes. Next, you review some training videos that were sent to you last night. There’s lots of good stuff in them, but overall they lack pace and need more work to be really engaging. You write detailed feedback and send it off to the video editor.
11.00am - Via Zoom, you meet with Yuliya, the Childcare Development product manager, to review some new training data together. Uptake for the Cooking series has been great but is it really improving practice of the less confident cooks, which was the original goal? You discuss a way to segment and ask parents for feedback in the app, and agree to check back in 2 weeks’ time to review progress.
11.30am - It’s sunny, so you sit outside with a coffee and prepare your questions for your next meeting. It’s an interview with a potential new trainer for infant safe sleeping. She seems great, so you schedule a trial run to test her out for real.
12.30pm - Lunch time!
1.00pm - You open up Slack to read updates and check your messages. There are some helpful updates from others, and a direct message for you from Laura, from Marketing. She’s asking for some ‘snippets’ to use on Instagram to showcase our training to families. Do you have anything relevant to the topic of ‘Helping Kids learn to regulate their emotions?’ Of course you do! You send over links to some of the best bits, which the Marketing team will package up into parent-facing content
2.00pm - You’re always keen to keep in touch with childcarers and understand where their pain points are, so you’ve decided to sit in on a couple of deep structured interviews with nannies that a product design colleague is running. As you listen, your mind is buzzing with ideas for how better training could help them and the families they work with
4.30pm - Afternoon Showcase! Time to see what everyone across the company has built this week. Everyone who wants to present, has 3 minutes to show off their work in a big Zoom meeting. The Childcare Development team has been working on new profile pages incorporating some designs for training ‘badges’ you worked on, and it’s great to see the new versions converting much better than the old. One of the engineers who worked on the new profiles does a great job presenting.
5.00pm - You check back in to see if anything on Slack needs your attention. The video editor has already turned around most of your comments from this morning, so you check out his revised draft -- it’s much better. You write a congratulatory message on the #gratitude channel in Slack, thanking him for his hard work today. Your last task is to review a couple of document drafts from colleagues, so you leave some comments -- and then shut the laptop and head on out!
You’ll be working towards specific outcomes:
After 1 month: You’ll have reviewed our existing assets and data to identify initial high-leverage training opportunities, and established success metrics.
After 3 months: New training is happening! All our nannies are receiving at least one monthly training opportunity. You’ve established a hypothesis-driven continuous testing and learning process, and are getting weekly insights building towards our product vision.
After 6 months: You’ve built a ‘playbook’ for how to identify learning opportunities, create relevant training, and feed it into publicly facing content and community. At least a third of nannies each month take up a training opportunity, and families and nannies begin spontaneously mentioning our training in feedback. Training is seen around the company as contributing to our content strategy, developing our childcarer community, and helping to scale up our customer service.
After 9 months: After months of testing and learning, you really understand the formats that ‘work’ for childcarers. Engagement of childcarers with the training is very high. You’ve built up a small ‘library’ of training modules and we can confidently say that Koru Kids childcarers are armed with the latest thinking on 21st Century childcare.