Clever, nice person to be operations generalist in friendly VC-backed, high-growth startup
About Koru Kids
Koru Kids is building the world’s best childcare service, starting in London. We’re making it easier and more affordable for families to access high quality childcare. We’re growing like crazy, are backed by fantastic investors, including top venture capitalists and business angels, and have won a bunch of awards.
About the team
We have an informal, hard-working and kind team culture. We’re all passionate about our mission and are determined to create a truly fantastic childcare service to help working parents. Our culture is friendly and fast paced – we are constantly challenging, testing and adapting the way we do things. We’re also really committed to working with integrity, doing the right thing and building a company we are truly proud of. We’re growing super fast but we also want to make sure that we are building a company on really solid foundations.
We take great care with who we hire and all team members are superbly talented and really nice. If you’re brilliant AND humble, you’ll fit right in.
About the role
We are growing fast, and we need someone to come and join our team as an operations generalist. Operations is the heart of the business, where the magic happens for our customers every day!
You’ll likely move around different parts of the business - from nanny recruitment, customer operations, product finance (where we support our invoicing and payment systems), customer support and matching (where we help families and nannies form happy and successful relationships).
You’ll also have lots of freedom to reflect, analyse, experiment, innovate and improve the way we do things. You’ll be encouraged to think about human psychology, ‘nudges’, messaging and marketing, tracking and analysing data, algorithms and automation – all as part of the job to improve how we operate. We’ll welcome your ideas. In fact, we expect you to have ideas.
You’ll get exposure to all other parts of the business including marketing, finance, technology, product and new product launches. It’s expected that you will wear multiple ‘hats’ at Koru Kids, so you’ll get to dig deep into these other areas as well. Over time, you may find yourself specialising in one of these other parts – it’s up to you to choose your own adventure.
You’ll be a core member of our team, and you’ll get all the training, coaching and support you need to do your job well. We’ll invest in your development and help you succeed.
How your role will evolve
This role will give you the foundation to grow at Koru Kids and beyond with former operations generalists now forming the backbone of our company.
The heads for our nanny recruitment, matching and customer support are all former ops generalists who now run teams of people to deliver an amazing service.
Other former ops generalists have gone on to launch new services within Koru Kids or embarked on new careers within Koru Kids once they figured out what they were really good at and loved, including Product Management, Finance, Data and Engineering.
Basically, this role will take you places!
3 reasons this role is great
You will learn a TON. Customer-facing operations will be your main focus, but you’ll get plenty of exposure to marketing and other aspects of the business. You’ll learn how to found a business, about operations, marketing, technology, and finance. You’ll also be surrounded by other startups trying to grow. If you want to, you can get stuck into the London startup scene, with its evening meetups and events, which is incredibly dynamic and fun.
You’ll be making a huge difference to the everyday lives of parents in London. We’re building a business that will profoundly benefit children, women, and families.
We’re well-connected in the startup world, so working with us will open lots of doors for you even if you leave. We’ve got a strong track record of helping people we’ve worked with
We’re after an all-rounder who is clever, practical, positive and nice.
We don’t mind what degree you’ve done, or if you had chosen to not do a degree, as long as you’ve done well in your endeavours.
We’ll also be looking for evidence of drive, aspiration, spark and energy in the extracurricular stuff you’ve done.
- You’re able to write clearly, simply and accurately, with perfect spelling and grammar
- You’re comfortable speaking to new people, both in person and on the phone
- You love working with numbers and data. Excel is your friend. We love people who love analysis.
- You can work at a fast pace and under pressure
- You’re emotionally intelligent. Although you’ll like to talk, the most important thing you’ll do is listen. Choosing childcare is an emotional decision, and you’ll need to help parents through the process
- You’re detail-oriented. We deal with payroll and payments, and the details must be 100% correct
- You’re a problem-solver. As we are a young company, there aren’t many fixed processes yet. That means you can create new processes, make suggestions, and tell us we’re doing things wrong
- You roll with it. You understand that startups are unpredictable environments. You are comfortable with a degree of chaos
- You’re nice. You get that no player is bigger than the team. You fit right into our culture of supporting and helping each other.
Important things to know
Timing: We'd like to have the right person join as soon as possible, but we will wait to find the right person
Flexibility: This is a full-time role
Salary and benefits: The salary for this role is £25,000. Your pay will increase as you grow and develop within the company. Equity will also be an option at your 1-year anniversary. We also have some awesome benefits — parents, among these is the ability to have a Koru Kids nanny for half price (that’s right - 50% off childcare!)
Location: You can do this role from anywhere in the UK and earn the same salary as you would if you were in London (where we are based). We welcome applications from people living outside London. Outside the UK is more complicated as it has tax and other implications, so we are unlikely to hire someone living outside the UK.