Job Title: Technical Lead

Location: Hyderabad, India

Position: Full Time Role

Position Reports to:  Manager, Customer Success Engineering

 

Roles & Responsibilities:

  • Provide Technical Support for Kony Suite of products that span across Mobile Fabric & Mobile Application Development Platform
  • Work with Developers & Executives from Enterprise Technology Customer Organizations to help them use Kony products without issues & challenges
  • Collaborate with Product, Engineering, Customer Success & Services teams in Kony to resolve customer issues & escalations
  • Be a smartest mobile technologists & contribute to product improvement
  • Be self-critical, questioning and committed to personal career growth & technical excellence of the team

 

 Experience & Skills:

  • Bachelor’s Degree in Engineering or Computer Sciences with at least 8 years of relevant experience in software development and support
  • 8+  years of prior experience as Senior Engineer
  • Excellent problem solving & troubleshooting skills is required
  • Hands-on experience in Java, J2EE, JSP, RDBMS and WebServers (WebSphere/WebLogic) is must
  • Experience in native mobile OS like iOS, Android or Windows is an added advantage
  • Hands-on experience on Java Script, JS Framework, HTML5, CSS will be differentiator
  • Knowledge / Experience in Mobile or Web development is preferred
  • Strong communication and interpersonal skills – Direct interaction with customers/end-users is mandatory
  • Experience in one of the scripting languages like python, php is preferable
  • Prior experience in Product/Application Support is preferred
  • Experience in IDE based development like Microsoft Visual Studio or Adobe Flex
  • Should be able to deliver 24X7 support coverage to our global customer base

 

 

 

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