Business Systems Analyst (BSA)

Who You Are + What You’ll Do

You are a process-oriented BSA that is a passionate client champion, advocating for thoughtful business solutions during the lifecycle of a project. You intuit client needs and bring them to operational fruition across all Kobie workstreams, from technical solutions to consulting and data analytics services.

You have a solutions mindset: you ask the right questions to drive to thorough business requirements and can quickly turn those requirements into technical context and process designs. In this role, you will serve as a key solutions advisor for well-known global brands, implementing and enhancing Kobie’s cloud-first technology to meet their strategic business goals. As a shared service within the organization, you’ll be the “hub and spoke” lead for internal stakeholders, including partnering with Kobie Business Development and Corporate Marketing teams to solution best-in-class proposals for new clients.

Our ideal candidate brings a blend of client business solutions and/or pre-sales experience, loyalty marketing technology sector experience, the ability to manage internal indirect teams, and influence without reporting authority to move the needle meaningfully on behalf of our clients.

You execute with a sense of urgency, quickly grasp the client strategic needs, connect the internal dots to operationalize accordingly.

Your Day to Day

  • An “average” day may include: partnering with clients and client teams to define a solution and associated scope; championing that scope to internal teams for everyone to rally around, supporting solution questions from team members; gathering core requirements for new business; providing general RFP support (answer questions on tech/products, services); leading product demonstrations for clients and/or prospects
  • Create technical solutions, encompassing the complete system with documentation of all integration points (generally for a single client system), while demonstrating awareness of key business functions and corresponding technical strategy benefits, risks, and costs that impact the business
  • Actively negotiate business requirements with clients to manage scope of work and expectations of delivery timelines
  • Proactively communicate and clarify business requirements to all functional groups to ensure the solution meets the business objectives
  • Propose and lead the implementation or improvement of innovative and repeatable approaches, methods, processes, or technologies that can be adopted by your team and other departments
  • Serves as a SME/Mentor for other teammates
  • Expected Service to Kobie’s Internal Stakeholders includes:
    • Translate requirements into system and process solution designs
    • Represent the voice of the business and the vision of the product as part of the delivery team
    • Assist in release planning to highlight milestone releases for Epics and Features
    • Work with QA to create and execute test plans to validate functional requirements

Knowledge, Skills + Experience to be Successful in This Role:  

  • 6-8+ years experience in understanding client business requirements, solution design, sales support, CX/UX, delivery within a technology environment
  • 2-4+ years of one or more of these competencies:
    • Software Implementation Support
    • Technical Project Direction
    • Pre-sales Engineering
  • Significant cross-functional client delivery capabilities (ability to understand multiple workstream dependencies across marketing campaigns, data warehouse and analytics, partner integrations, etc.), with the ability to drive coordination across all project work streams
    • Core competences expected at this level of leadership within Kobie:
    • Ability to architect solutions for multiple client systems encompassing multiple industry domains
    • Plan and participate deliver product demonstrations
    • Provide pre-sales support in subject matter area
    • Able to thrive in a fast paced, deadline driven environment
    • Provide product demonstrations of implementations to clients and stakeholders
    • Provide solution guidance throughout new client implementations
    • Provide in-depth analysis of functional and technical elements of RFIs/RFPs
    • Handles critical conversations with staff, peers, and clients. 
    • Clearly identifies successor and actively mentors
    • Prepares materials for new business presentations, able to speak and write with a professional tone
    • Develops goals for their working group and skill group that are measurable and aligned with company goals and objectives
    • Effectively negotiates and coordinates delivery with other groups
    • Takes decisive action to achieve group and individual goals
    • Supports accountability for work fully or partially produced by their team
    • Able to stand in for other group leaders when needed
    • Communicates in a way that makes an impact and persuades their intended audiences

Additional Knowledge, Skills and Experience to Help You Stand out as a Candidate:  

  • Working understanding of multiple delivery methodologies (Agile/scrum, waterfall, iterative)
  • Notable experience in loyalty marketing sector
  • Significant experience in retail, financial services, or T&H sector(s)
  • MarTech Experience
  • CX/UX Background 

Education

  • Bachelor’s degree required
  • MBA preferred

 

We are diverse and proud of it. We don’t just accept differences – we embrace, share, and celebrate them! 

Employment at Kobie is based solely on a person's merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis under the law.   

We are fiercely committed to fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives so that they feel welcomed to bring their authentic self to work every day. While our leadership team fully and completely supports our policy of nondiscrimination and equal opportunity, all teammates share the responsibility to ensure we incorporate the principles of equity, diversity, and inclusion throughout Kobie.  

 

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