We’re looking for an experienced Content Operations Manager to join the expanding AWAL team. Reporting to the Senior Director, Digital Operations, the successful candidate will be responsible for leading the global Content Operations function, ensuring the continued quality of our release deliveries and maintaining excellent relationships with priority partners. Deep expertise with digital music metadata and content management systems is required, as well as a passion for pushing things forward in this space. For example, we’re really excited about the opportunities afforded by voice activated technologies and would expect you to be too!

AWAL is the Recordings division of Kobalt, and provides a range of marketing, distribution and other services to artists and labels, empowering recording owners whilst enabling them to retain ownership and control of their masters. AWAL works with more than 12,000 clients and our roster includes artists such as Nick Cave & The Bad Seeds, The Kooks, Laura Marling, Tom Misch, De La Soul, The Wombats, David Gray, Placebo and LAUV, and labels including Marathon Artists, Independiente, Mau5trap, Downtown, Wrasse and Chrysalis.

Working at AWAL, and this role will help build the music services company of tomorrow, to empower creators in today’s complex and change the music landscape – so ideal for someone with an incredible drive, enthusiasm & passion for music!

What would you do as a Senior Manager, Content Operations?

  • QC priority audio release submissions in accordance with partner metadata specifications
  • Provide structured feedback for client-facing teams when releases fail checks
  • Work with internal teams to continually review and optimise content ingestion processes with a view to scale
  • Own departmental documentation, including AWAL Metadata Style Guide
  • Conduct monthly performance review, including analysis of our iTunes Provider Scorecard
  • Work with client-facing teams to develop tools and resources to increase first time success rate for uploaded content

You will ideally have

…3+ years in a Content Operations or similar role

…advanced knowledge of music metadata in a digital distribution context, particularly the

iTunes and Spotify style guides

…a familiarity with Apple XML and DDEX ERN standards

…experience leading a team and developing staff

…expertise with content management systems (iTunes Connect & Spotify preferred)

…experience working with the iTunes Provider Scorecard

…meticulous attention to detail and advanced analytical skills

…ability to communicate effectively to a variety of stakeholders at all levels

…knowledge of specialist genres including Bollywood and Classical and the complexity of their metadata requirements is desirable

Recent Awards/Recognitions:

2018 Financial Times Boldness in Business – Drivers of Change Nominee

2018 Fast Company’s Most Innovative Companies in Music

2017 Fast Company’s Most Innovative Companies in Music

2017 Music Week Publisher of the Year

Recent press:

Music Week - The Music Industry’s Best Friend

Music Business Worldwide – “We are Building for the Future of the Music Business

Wired - How data saved music

Economist - Disrupters

Check out our blog:



  • Based at River Building, Cannon Street, London EC4R 3TE
  • Hours are 37.5 hours per week. Generally, these are taken between 9.30-6 with 1 hour for lunch but amendments to these hours can be agreed on a case by case basis with line manager approval




Applicants must be eligible to work in the United Kingdom. Verification checks will be conducted during the interview process and a full DBS check on acceptance of offer. Kobalt is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or any other status or characteristic protected by law. 

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