About us:

Knox Financial was founded by experienced entrepreneurs who looked at the value of the homes they used to own and kicked themselves for selling. With Knox, you can afford to buy your new home AND keep your old house as a fantastic long term investment. Knox is unlocking preferred rates of return and creating generational wealth for families up and down the economic spectrum. We’re changing how homeowners and property investors build wealth. Knox is the first and only investment firm focused on property. Venture funded, we’re building an extraordinary team to help us expand rapidly.

About the role:

This role will oversee a region of Knox properties and will be responsible for monitoring our maintenance management system to ensure all incoming work orders are addressed and closed out in a timely manner, invoice review and approval, tenant and vendor communication, and confirming unit readiness for move-in and assessing move-out condition. You will also be responsible for hosting walk-thrus (virtual, or in person) with owners joining our platform, and making recommendations on repairs needed prior to renting out their investment.  The importance of this position will ultimately be the foundation of making owning the process frictionless for the owner, tenants, and our growing network of preferred vendors.

About you:

  • You know property. Single family homes, condos, and small multi-family buildings are familiar territory. You know how they work, the systems within them, and the professionals who keep them in working order. 
  • You possess strong communication skills and can pivot from conversations with tenants, vendors, city inspectors, and Knox teammates with ease and confidence. 
  • You are detail oriented and have excellent time management and organizational skills. 
  • You thrive in a fast paced environment, where you are able to contribute to process improvement while providing superior customer service. 
  • You take pride in owning a project from end to end. You are not comfortable with the phrase “I think so” and like to provide concrete details and data to your coworkers and customers. If you don’t have an answer, you will find one without prompting. 

Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

In this role you will:

  • Deep understanding of customer support processes, best practices, and responsiveness. You’ll acknowledge the problem even if you don’t have the immediate solution.
  • Startup grit - humility and passion to get in the weeds to learn the business is your oxygen. You inhale learnings and exhale scalable work flows / product requests.
  • Self-motivated, flexible, and detail-oriented.
  • Must be comfortable in a fast-changing and developing work environment.
  • Able to juggle multiple priorities and deadlines without sacrificing quality.
  • Able to handle all situations with diplomacy.
  • Ability to identify issues and diagnose problems.
  • Comfortable working in a remote office environment.
  • Passionate about our Customers & Mission – always champions the customer’s perspective and has a genuine passion for the Knox mission of democratizing market-beating wealth creation.
  • Solid customer service skills - dedicated to making owners and tenants happy with clear communication, on time delivery, and honest hard work. 
  • Can-do attitude and a strong team player mentality is a must–no job is too big or too small.
  • Spanish-English bi-lingual is a plus.
  • Computer skills are required to do this job including email, spreadsheet updating, calendar upkeep, and photo uploading and sending. Knowledge of Salesforce and Buildium is preferred. 

Benefits & Perks:

  • Health, Dental, and Vision Insurance
  • Generous Vacation Policy
  • Ownership of company through equity
  • 401k plans 
  • Home office reimbursement 
  • Start-up culture with access to leaders and seasoned startup professionals
  • And more added perks! 

Knox is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Apply for this Job

* Required

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Knox Financial’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.