About us:

Knox Financial was founded by experienced entrepreneurs who looked at the value of the homes they used to own and kicked themselves for selling. With Knox, you can afford to buy your new home AND keep your old house as a fantastic long term investment. Knox is unlocking preferred rates of return and creating generational wealth for families up and down the economic spectrum. We’re changing how homeowners and property investors build wealth. Knox is the first and only investment firm focused on property. Venture funded, we’re building an extraordinary team to help us expand rapidly.

About the role:

This role will oversee a region of Knox properties and will be responsible for monitoring our maintenance management system to ensure all incoming work orders are addressed and closed out in a timely manner, invoice review and approval, tenant and vendor communication, and confirming unit readiness for move-in and assessing move-out condition. You will also be responsible for hosting walk-thrus (virtual, or in person) with owners joining our platform, and making recommendations on repairs needed prior to renting out their investment.  The importance of this position will ultimately be the foundation of making owning the process frictionless for the owner, tenants, and our growing network of preferred vendors.

About you:

  • You know property. Single family homes, condos, and small multi-family buildings are familiar territory. You know how they work, the systems within them, and the professionals who keep them in working order. 
  • You possess strong communication skills and can pivot from conversations with tenants, vendors, city inspectors, and Knox teammates with ease and confidence. 
  • You are detail oriented and have excellent time management and organizational skills. 
  • You thrive in a fast paced environment, where you are able to contribute to process improvement while providing superior customer service. 
  • You take pride in owning a project from end to end. You are not comfortable with the phrase “I think so” and like to provide concrete details and data to your coworkers and customers. If you don’t have an answer, you will find one without prompting. 

Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

In this role you will:

  • Deep understanding of customer support processes, best practices, and responsiveness. You’ll acknowledge the problem even if you don’t have the immediate solution.
  • Startup grit - humility and passion to get in the weeds to learn the business is your oxygen. You inhale learnings and exhale scalable work flows / product requests.
  • Self-motivated, flexible, and detail-oriented.
  • Must be comfortable in a fast-changing and developing work environment.
  • Able to juggle multiple priorities and deadlines without sacrificing quality.
  • Able to handle all situations with diplomacy.
  • Ability to identify issues and diagnose problems.
  • Comfortable working in a remote office environment.
  • Passionate about our Customers & Mission – always champions the customer’s perspective and has a genuine passion for the Knox mission of democratizing market-beating wealth creation.
  • Solid customer service skills - dedicated to making owners and tenants happy with clear communication, on time delivery, and honest hard work. 
  • Can-do attitude and a strong team player mentality is a must–no job is too big or too small.
  • Spanish-English bi-lingual is a plus.
  • Computer skills are required to do this job including email, spreadsheet updating, calendar upkeep, and photo uploading and sending. Knowledge of Salesforce and Buildium is preferred. 

Benefits & Perks:

  • Health, Dental, and Vision Insurance
  • Generous Vacation Policy
  • Ownership of company through equity
  • 401k plans 
  • Home office reimbursement 
  • Start-up culture with access to leaders and seasoned startup professionals
  • And more added perks! 

Knox is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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