Presales Support Engineer (Position located in Melbourne, Australia)
KnowBe4, Inc. is the provider of the world's largest security awareness training and simulated phishing platform. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Tens of thousands of organizations worldwide use KnowBe4’s platform to mobilize their end users as a last line of defense and enable them to make better security decisions, every day.
We have ranked a best place to work for women, millennials, and in technology nationwide by Fortune Magazine as well as #1 or #2 in The Tampa Bay Top Workplaces Survey for the last six years.
The Presale Support Engineer is a vital member of the sales team having primary responsibility for providing pre-sales technical support to prospective customers for all KnowBe4 products. This position will help identify key customer requirements and present KnowBe4 products that meet those applicable requirements. In addition, the ideal candidate will collaborate directly with other business units such as technical support to address complex technical issues.
Investigate and document technical issues and communicate findings to development team or clients as required
Communicate directly with prospective customers to gather details to fully define technical issues or customer requirements
Help to create brand awareness for KnowBe4 products within the assigned territory and/or region
Establish relationships with partners, prospects and existing clients in support of the Sales teams objectives and engage and leverage corporate resources, abilities, budgets and personnel as appropriate
Address technical issues that are impeding the closing of sales opportunities
Work alongside the Sales team to implement and manage technical proof-of-concepts (POCs) for prospective customers
2 year degree or technical degree preferred
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Excellent verbal and written communications
Highly organized and result-oriented
Excellent time management and organization skills
Can demonstrate technical troubleshooting and analysis ability
Can demonstrate integrity, accountability, respect and commitment
Strong collaborative and teamwork skills
Must be able to work with minimal supervision
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.