KnowBe4, Inc. is the provider of the world's largest security awareness training and simulated phishing platform.  KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Tens of thousands of organizations worldwide use KnowBe4’s platform to mobilize their end users as a last line of defense and enable them to make better security decisions, every day.
 
We have ranked a best place to work for women, millennials, and in technology nationwide by Fortune Magazine as well as #1 or #2 in The Tampa Bay Top Workplaces Survey for the last six years.

The Cloud Application Manager role is responsible for the ownership, development, and testing of various cloud-based systems at KnowBe4 as well as the management of a team of Cloud Application Administrators. In addition, the role is responsible for automating cloud-based workflows and processes utilizing various tools.

Responsibilities:

  • Provide genuine recommendations as to the hiring, firing, promoting, and disciplining of subordinate employees
  • Lead the Cloud Application team by providing resource assessment, assignment, and project management
  • Provide a point of ownership for our core Cloud Applications
  • Administer, support, and maintain various cloud-based services
  • Develop and maintain system automations to assist in cross organization IT workflows i.e  onboarding, offboarding and changing of roles for staff
  • Design and Implement industry standard best practice’ across all cloud based systems 
  • Assist in evaluating SaaS products as needed by the business
  • Schedule, test and deploy cloud-based system updates
  • Assist technical writers in developing tutorials and user self-help articles
  • Review system logs for system health and potential security issues, escalating appropriate problem to IT management
  • Create and document standard operating procedures
  • Design and document system flows and processes
  • Implement and document system improvements and system capability maximization
  • Follow and enforce change management processes

Minimum Qualifications:

  • Bachelor’s degree from an accredited college or equivalent work-related experience with minimum 5 or more years hands-on technical experience in a similar capacity
  • 5+ years of IT management
  • 5+ years of system administration (Gsuite Prefered)
  • 5+ years of SaaS system administration
  • 5+ years in a technical help desk environment
  • Experience working in a regulated environment 
  • Experience in Microsoft Azure
  • Experience in JAMF
  • Experience in SSO
  • BetterCloud experience a plus
  • Team management including resource and project planning
  • Advanced problem-solving skills
  • Excellent analytical skills
  • Strong time management skills with adaptability to manage multiple projects and priorities
  • API scripting ability
  • Strong customer service skills
  • ITIL certification a plus

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

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