KnowBe4, Inc. is the provider of the world's largest security awareness training and simulated phishing platform.  KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Tens of thousands of organizations worldwide use KnowBe4’s platform to mobilize their end users as a last line of defense and enable them to make better security decisions, every day.
 
We have ranked a best place to work for women, millennials, and in technology nationwide by Fortune Magazine as well as #1 or #2 in The Tampa Bay Top Workplaces Survey for the last six years.

Clearwater positions open to candidates located in greater Tampa Bay area.

The Tech Support Coordinator is responsible for fielding all incoming calls, assigning support tickets,  and determining how to appropriate route unassigned tickets in line with the departmental processes.

Responsibilities:

  • Route issue reports and change requests through help-desk systems to the appropriate Support Representative
  • Ensure email requests for technical support are entered into the help-desk system and routed properly
  • Resolve all issues that can be addressed quickly at this level
  • Review support calendars and use messaging software to verify a Tier 1 rep’s availability in order to efficiently schedule  a call for support
  • Communicate directly with customers or end-users to gather details or requirements as needed to fully define issues

Minimum Qualifications:

  • 2 year degree preferred
  • Experience with Gmail and Google Docs
  • Experience with MS Office (Word and Excel)
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
  • 1 year of phone customer service experience preferred
  • Strong verbal and written communications
  • Excellent time management and organization skills
  • Strong customer service skills

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

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