At Klaviyo we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

Customer Success Managers (CSMs) at Klaviyo are a critical part of the success of our customers. Our mission is to exceed our customers expectations, and to help them grow. We are looking for CSMs for our London Office who are passionate about providing the best experience to our EMEA customers.

This is a great opportunity for someone with a passion for customer success, who has strong consultative and technical skills, and a previous background in e-commerce or marketing technology solutions. We are particularly interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations, and want to apply these skills to solve for customers using our software.

How you will make a difference:

  • Be passionate about customer success and establish yourself as the trusted advisor for your customers
  • Devise strategies to help increase email revenue for all your customers through the Klaviyo platform and create success plans to ensure Customer adoption.
  • Proactively review customer dashboards, address any open issues, and ensure consistent messaging and appropriate escalation.
  • Keep customers up to date on product releases and new features.
  • Contribute feedback to Product/Engineering on product improvements to enhance customer engagement.
  • Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion.

Who you are:

  • 2+ years of customer success or account management experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time.
  • Fluent in German (written and spoken)
  • Experience explaining how to reach key goals using software with end users
  • Experience in marketing technology and advising customers on marketing strategy.
  • A track record for creative problem solving for customers and end users.
  • Comfortable discussing renewals, mitigating churn risk & cancellations
  • Thrives in a collaborative environment
  • Excellent organizational and project management skills.
  • Excellent communication skills via phone, video conference and email.
  • Curious and eager to learn
  • Able to adapt in a quickly changing environment
  • Experience with: G-Suite, Gainsight, Salesforce or similar tools
  • Experience using email marketing platforms and E-Commerce platforms a plus

Get to Know Klaviyo

Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses. Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company's hybrid customer-data and marketing-platform model allows companies to grow by fostering direct relationships with customers, without giving up their valuable data to popular big-tech ad platforms. Over 265,000 innovative companies like Unilever, Custom Ink, Living Proof and Huckberry sell more with Klaviyo. Learn more at www.klaviyo.com.

Klaviyo is committed to diversity and to a policy of equal employment opportunity and non-discrimination. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law.

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