Customer Education Specialist nurture growth and foster community among Klaviyo’s mass market customers. You’ll own the creation and promotion of product education materials through group training. You’ll collaborate closely with fellow members of the Growth team, Academy, marketing, sales, and customer success more broadly to get customers the information they need.
You thrive on data. Supporting a customer base of thousands of emerging ecommerce brands, you’ll identify segments that need support and development, and work with the team to drive adoption and success for those customers.
We are looking for a CES that is passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. You ideally have a strong background in marketing and are an exceptional storyteller. You are also comfortable on camera and have experience creating digestible and engaging live trainings and videos. We are interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software at scale.
How You'll Make a Difference
- Facilitate customer success and growth throughout the customer life cycle
- Support a rapidly growing customer base while balancing an ‘at-scale’ mentality with a customer-centric approach
- Research and develop 1:1 and 1:Many customer engagement strategies through social media, email, live training, and proactive scaled at-risk outreach
- Deliver actionable insights and strategic recommendations to the Customer Success, Support, and Product/Engineering teams
Who You Are
- You’re a customer success champion with a track record for building and nurturing relationships through live trainings and webinars
- You are passionate about marketing, especially engaging B2B brands
- You effectively balance smart strategy with relevant content that helps businesses grow while hitting challenging goals
- You thrive in a fast-paced, adaptable environment with multiple priorities
- You enjoy working on collaborative cross-functional teams
- You have excellent organizational and project management skills
- You’re have stellar communication skills via phone, video conference, and email
- You thrive on data and use Excel, Tableau, or similar software, to turn data into actionable insights
- You ideally have experience using ecommerce platforms and advising customers on marketing strategy
At Klaviyo we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.
Get to Know Klaviyo
Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses. Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company's hybrid customer-data and marketing-platform model allows companies to grow by fostering direct relationships with customers, without giving up their valuable data to popular big-tech ad platforms. Over 265,000 innovative companies like Unilever, Custom Ink, Living Proof and Huckberry sell more with Klaviyo. Learn more at www.klaviyo.com.
Klaviyo is committed to diversity and to a policy of equal employment opportunity and non-discrimination. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law.