Kiva (kiva.org) is an international nonprofit with a mission to expand financial access to help underserved communities thrive. We run a global marketplace platform to crowdfund microloans for financially excluded entrepreneurs, farmers and students around the world. Our organization combines the culture and technological passion of an internet start-up with the compassion and empathy of a non-profit to create impact and opportunity at global scale. In 15 years, we have raised more than $1.2 billion in loan capital for 2.7 million borrowers in over 80 countries.
In 2019, Kiva launched Kiva Capital, our asset management arm that manages impact-first return bearing vehicles for the world’s leading impact investors. With offices in San Francisco, Portland, New York, Nairobi, and Bangkok, Kiva's team includes 100+ employees and 400+ volunteers worldwide. Our team is growing as we pursue exciting new opportunities to create a financially inclusive world. We are looking for a talented and highly motivated Technical Assistance Program Manager to join our team, working across Kiva.org and Kiva Capital.
The Technical Assistance Program Manager will advance Kiva’s ability to facilitate and deploy effective capacity-building within our network of lending partners and investees. We believe that well-designed, well-executed technical assistance projects matched with strong, collaborative partner buy-in result in acceleration, expansion, and deepening of impact outcomes. Key focus areas of capacity-building for Kiva and Kiva partners include client voice, client protection, technology (digitization, data, and systems), loan design innovation, growth planning, and impact measurement and management. You will build, coordinate, and project manage across many key stakeholders: the Kiva team, Kiva lending partners, technical advisors and vendors, and donor partners. On-site, global travel is intended for this role, but only when safe, as adhering to WHO/CDC guidance and overall Kiva travel policy.
Exemplary candidates based remotely in Africa or US will be considered. At this time, to be US-based, we can only consider applicants with authorization to work in the US on a permanent, full-time basis; unfortunately we cannot provide visa sponsorship.
- In partnership with the Director of Impact, design and implement a technical assistance program including 8+ project engagements within 18 months that meet fund and grant objectives while providing real value for Kiva partners and borrowers
- Maintain a critical eye toward developing insights for longer-term implications of capacity building within Kiva’s model and strategy
- Work closely with Kiva investment managers and Kiva partners to track pipeline, evaluate needs, timing, and preliminary scoping
- Pair with Kiva’s impact team to incorporate TA design, intent, and outcomes within a larger impact measurement framework, while maintaining “right-fit M&E” per project
- Work with Kiva’s technology team to understand and develop scalable tools and systems to unlock longer-term value for our lending partners and investees
- Scope and develop potential expert vendor partnerships for more scalable and specialized TA offerings; manage associated vendor relationships
- Develop offerings, potential application process, templates, guidance, processes, and training
- Own and document all running needs, progress, budgets, and schedules; liaise with Kiva finance and legal team as needed
- Internal and external reporting, including both quantitative and qualitative learnings
- Manage and support external vendors or internal resources to develop partner and site specific implementation plans
- Provide support in managing relationships with donors and external partners, including supporting fundraising efforts for further capacity-building expansion
- 3-7 years of relevant work experience
- Familiarity within microfinance, social enterprise, or impact investing more broadly
- Program design, management, and execution
- Project management experience, including developing implementation plans and schedules, tracking and reporting progress, managing budgets
- Strong research, analytical, data, writing, and synthesis skills
- Vendor management experience
- Strong communication skills and ability to be a “storyteller” of our work
- Cross-team coordination and management, including internal and external stakeholders
- Flexibility and willingness to maintain a dynamic schedule to work across varying time zones
- Entrepreneurial spirit demonstrated through prior experience working in fast-paced environments; new teams or programs
Nice to have:
- International business
- Spanish or French language proficiency
- Prior client-facing responsibilities
- Technical project management experience; working with engineers and product managers
- Developing and executing training programs
- Familiarity with grants proposals or management
- Management consulting or advisory services experience
- PMP certification
What we offer:
- An opportunity to improve real lives, solve hard problems, and change the world
- Friendly, supportive, and adventurous environment with a team of engaged colleagues
- A comprehensive, industry-leading benefits package
- Opportunities to connect with and learn from colleagues and partners around the world
A diverse and inclusive workplace where we learn from each other is an integral part of Kiva's culture. We actively welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!
We will only accept applications directly from candidates. Kiva will not be responsible for any recruiting agency fees, absent a formal agreement.