Kion’s cloud enablement software platform provides a unified approach for financial management, continuous compliance, and the automation and orchestration of cloud resources. We’re a fast-growing, Series A-stage startup that has quickly become the industry’s most trusted solution for enabling customers’ journey to the cloud to be more efficient, secure, and transparent. Kion allows customers to create, manage, monitor, and maintain cloud assets from a single pane of glass across Amazon Web Services (AWS), Microsoft Azure, and Google Cloud.

Kion believes employees are its most precious resource, and we believe that happy employees make an excellent product. While we’re headquartered outside Washington DC, we are committed to a 100% remote-first workforce. In addition, Kion offers excellent compensation and outstanding benefits, including top-of-the-line, platinum-level benefits, at zero cost to the employee!

If you're passionate about using your expert skills to bring transformational change to a customer’s journey to the cloud, you'd be a great addition to our team!

YOUR ROLE:

The Senior Solutions Engineer plays a critical role in ensuring that Kion’s current and future customers successfully test, evaluate, and implement the Kion platform to execute their organizational cloud governance strategy. You will lead the technical delivery and customer success of evaluations and platform on-boardings to include:

  • Customizing and delivering Kion platform demonstrations
  • Identifying customers’ requirements and critical success factors
  • Installing and configuring the Kion platform for both customer evaluations and production AWS, Azure, and Google Cloud environments.
  • Establishing and executing a baseline cloud governance strategy focused on account management, security and compliance automation, and cost management and enforcement
  • Identifying opportunities for horizontal integration across the customer enterprise and existing investments in enterprise toolsets

As a Senior Solutions Engineer, you will own the customer success journey and focus on our core mission to turn customers into fans. As the dedicated technical resource for existing and prospective customers, you will shepherd customers through their Kion journey, focusing on deployments and configurations as well as interfacing with internal engineering and product teams to prioritize new features and help shape the future of the Kion application.

YOUR DAY-TO-DAY:

  • Delivering platform demonstrations and technical deep dives.
  • Leading and managing guided evaluations with customers
    • Installing and configuring the platform within AWS, Azure, and GCP environments.
    • Designing a repeatable process for onboarding end-users into the platform within a customer's environment.
    • Ensuring that success criteria are being evaluated and satisfied throughout the evaluation period.
  • Installing and configuring production environments, leading technical and non-technical training, and integrating Kion within the customer's enterprise architecture.
  • Owning the customer journey, including providing self-service tools to customers and handling support escalations.
  • Representing customer feedback and requests in the product engineering and design process, helping to shape the product roadmap and feature set.
  • Being a collaborative member of a highly driven and focused team.

WHAT WE ARE EXPECTING FROM YOU (I.E., THE QUALIFICATIONS YOU MUST HAVE):

  • A tendency to obsess over customer service and support satisfaction.
  • Experience developing and delivering product training to customers.
  • Ability to work with cross-functional teams to ensure quality throughout the software development and delivery lifecycle.
  • Intermediate/advanced knowledge of one or more cloud service providers.
  • Experience supporting projects with central authentication mechanisms such as SAML, Active Directory, or LDAP, with a focus on role-based access control.
  • Demonstrated experience leading or developing high-quality, enterprise-scale solutions, preferably on a leading cloud provider such as AWS, Azure, or Google Cloud.
  • Experience supporting network architectures in enterprise environments.
  • Experience working in both virtualized and cloud environments across technologies such as AWS, Azure, and Google Cloud.
  • Bachelor’s Degree, or equivalent experience, in Computer Science, Information Technology, Information Systems, or other technical areas of study.
  • 5+ years of enterprise IT application and integration experience.
  • Strong verbal, written, and presentation communication skills.
  • Excellent problem-solving and troubleshooting skills.
  • Up to 25% travel (when safe!) is required to support customers and trade shows

OUR WISH LIST (I.E., THE QUALIFICATIONS WE WOULD LIKE YOU TO HAVE):

  • Understanding of security and compliance regimes, such as HIPAA, FedRAMP, PCI, and CIS, including the accreditation and certification process for commercial and federal customers.
  • AWS, Azure, or GCP technical certification.
  • Previous experience in a pre-or post-sales delivery or consulting role at a product company.
  • Basic understanding of Infrastructure as Code technologies such as Terraform, Azure ARM Templates, or CloudFormation.
  • Comfort within the Linux command line running basic troubleshooting commands.
  • Experience integrating REST APIs.
  • Experience working with MySQL.
  • Experience using scripting languages such as Python and PowerShell.

YOU WILL EXCEL IN THE ROLE IF YOU ARE:

  • Able to learn new technologies quickly and easily.
  • Able to adapt to customer demands and questions and can "think on your feet".
  • A natural at communication and customer service.
  • Able to take highly technical concepts, break these into easily digestible formats, and communicate them back to multiple levels of an organization.
  • Present the value of the feature to a customer, rather than just focusing on how it works.

WHAT WE WILL PROVIDE IN RETURN:

  • Kion is a remote-first company. We offer a 100% remote work schedule (US only) as well as an in-office or hybrid schedule if you are local to the DC-Maryland-Virginia area.
  • Excellent compensation and outstanding benefits, including top-of-the-line Blue Cross Blue Shield PPO healthcare coverage with ZERO deductibles. We pay 100% of the employee premium for medical, dental, and vision!
  • 3% of direct compensation contribution to your 401(k) (no match required).
  • Unlimited PTO to allow staff to spend time with friends and family.
  • Regular virtual engagements to better connect with co-workers and talk about life outside of work.
  • A small-team collaborative environment that fosters communication and innovation.

At Kion, we are focused on making people's lives in the cloud easier through innovative products built by passionate employees. We are looking to add talented, motivated people to our team to help achieve this mission through the engineering, support, and delivery of our revolutionary Kion cloud enablement solution.

If you want to help organizations spend less time managing and governing their cloud, and more time being enabled by their cloud, you’ve come to the right place. Apply below and we’ll be in touch shortly!

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Kion’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.
Please complete the reCAPTCHA above.