The world has changed. Why hasn’t insurance?

Kin’s mission is to reimagine home insurance For Every New Normal. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.

Kin is proud to be one of BuiltIn Chicago’s 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

We are looking for a Sr. Complex Claims Adjuster with experience handling pre-litigated property claims to join our growing team!

In this role, you can expect to handle structure, dwelling, and contents claims. It is pivotal that you exhibit strong negotiation tactics in addition to analytical, organizational, and investigative skills as you will be working with larger losses and represented claims. Building rapport and keeping in close contact with our insureds is a vital component to this role, along with outstanding customer service ability, as it will help ensure your continued success.

Our insureds can submit their claim online or by phone, giving you the chance to provide support and solutions regarding structure damages ranging from daily water claims to total losses. This opportunity allows you to work closely with public adjusters, attorneys, and vendors alongside examining and appropriately interpreting policies. Here, you have the chance to help our customers navigate through their toughest times and educate them on their policy and extent of coverage.

A day in the life could include: 

  • Examining and appropriately interpreting insureds’ policies, forms in force, and other records to determine coverage and extent of company’s liability
  • Drafting, approving, and adjusting estimates of damage and loss amounts utilizing Xactimate and Xactanalysis
  • Using varying methods of investigation, including taking recorded statements, consulting with police, fire departments inspecting property damage, and reviewing documentation
  • Estimating cost of repair, replacement, or compensation alongside ensuring the adequacy of reserves
  • Writing clear, concise diary notes, setting field assignments, setting and saving contacts, and issuing payments
  • Appropriately applying knowledge of multiple state statutes, including the insurance code of ethics, rules, regulations, and guidelines

I’ve got the skills… but do I have the necessary ones?

  • 5+ years of first-party property claims adjusting working directly for a carrier
  • Direct experience working with attorney and public adjuster represented claims
  • Vendor management and negotiation experience
  • Ample Xactimate/Xactanalysis ability coupled with a strong technical acumen (Excel, Snapsheet, Slack, CRM systems)
  • Customer service ability; you’ve worked closely with others and can see individuals through tough situations

Bonus Points:

  • You possess an understanding of the litigation process and prior deposition and/or mediation experience
  • You understand Civil Remedy Notices (CRN) & Notices of Intent (NOI)
  • Working knowledge of Florida insurance laws, good faith, timelines, and compliance

Oh, and don’t worry, we’ve got you covered! 

  • Medical, Dental, Vision, Disability + Life Insurance
  • Flexible PTO policy 
  • Generous equity package
  • 401K match
  • Parental Leave
  • Continuing education + professional development
  • The excitement of joining a high-growth Insurtech company and seeing your work make an impact

About Kin

In an industry that hasn't budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. We believe insurance was always meant to be a digital product – we’re making that a reality. 

Our approach to the industry makes us unique, and the people at Kin help us excel. We’re a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Kin is more than just our name – it’s how we treat each other. That’s one of the many reasons we’ve been recognized as a great place to work by Built In, Forbes, and Fast Company.

 

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities.

 

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