The world has changed. Why hasn’t insurance?

Kin’s mission is to reimagine home insurance For Every New Normal. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.

Kin is proud to be one of BuiltIn Chicago’s 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

Kin’s IT department is essential in supporting all aspects of our operations, and we are looking for an IT Analyst to join our team!  Responsible for providing in-person and remote IT support for the organization, IT Analysts play a pivotal role in onboarding and offboarding, as well as contributing to organization-wide projects and initiatives.  In a growing, fast-paced start-up environment, you will have the opportunity to collaborate with technical and non-technical teams on a wide variety of projects.

A day in the life could include: 

  • A/V Support: Provide in-person and remote audio visual assistance for meetings and events.
  • Access Auditing: Perform regular audits of our systems to confirm that access is properly assigned based on RBAC, as well as ensuring that employees were properly offboarded.
  • Inventory Management: Document all physical IT assets (e.g., laptops, monitors, etc.) weekly.
  • Mobile Device Management: Management of all our devices (e.g., laptops, ipads, etc.) using Kandji or NinjaRMM.
  • Onboarding & Offboarding: Responsible for ensuring the seamless onboarding and offboarding of employees as it relates to access and IT equipment.
  • Support Triage: Monitor and route support requests and escalate to relevant stakeholders and support teams when necessary.
  • In-Office Support: Provide in-person support for employees at our various locations (e.g., Chicago, St. Petersburg, etc.)
  • On-call rotation and potential for working outside of normal office hours
  • Operational Security: Provide frontline assistance to Kinfosec by triaging cyber security issues, and enforcing security policies throughout the organization.  Also maintaining the security posture in our various locations (e.g., cameras, keycard readers, etc.
  • Administration of communication and productivity tools such as Google Workspace, Slack,  Zoom and others
  • Owning tier 1 helpdesk requests and assisting on tier 2-3 tasks
  • Collaborating with other team members and departments on projects

I’ve got the skills… but do I have the necessary ones?

  • 1 - 2 years of experience in IT, with at least 1 year in a support (helpdesk) role
  • Basic knowledge of Google Workspace, Slack, and Asana
  • Excellent verbal and written communication skills with a strong desire to solve problems and help others
  • Ability to thrive in a fast-paced and ever-changing environment
  • Enthusiastic self-starter and team player

Location requirements

  • This position requires the ability to work in our Chicago office on a rotational basis; potential of 1 week per month

Oh, and don’t worry, we’ve got you covered! 

  • Medical, Dental and Vision Insurance
  • Flexible PTO policy 
  • Very generous equity options and 401K
  • Parental Leave
  • Continuing education and professional development 
  • Disability and Life Insurance 
  • The excitement of joining a high-growth Insurtech company and seeing your work make an impact

About Kin

In an industry that hasn't budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. We believe insurance was always meant to be a digital product – we’re making that a reality. 

Our approach to the industry makes us unique, and the people at Kin help us excel. We’re a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Kin is more than just our name – it’s how we treat each other. That’s one of the many reasons we’ve been recognized as a great place to work by Built In, Forbes, and Fast Company.

 

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities.

 

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