Kindbody is a new generation of health and fertility care. We provide fertility, gynecology, and wellness services in modern, tech-enabled clinics - delivering best-in-class clinical care, accessible pricing, and a seamless patient experience. We serve patients and employers in New York, San Francisco, Princeton, Los Angeles, and nationally online and through our partner clinics. Join our experienced team of rockstars from Stanford, Mt. Sinai, One Medical, Progyny, Flatiron Health, Google, and Goldman Sachs.

As an experienced Clinic Director you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. The hours will be determined based on availability and need, with weekend and holiday shifts. 

Responsibilities

Revenue Driver

  • The main point person and liaison to HQ; always on top of revenue activity and patient activity, providing updates to HQ as needed 
  • Play a key role in driving the top line: ensuring elevated delivery of patient flow, paperwork administration, patient communications, and clinic operations. 
  • Assume responsibility of managing clinic expenses to meet or exceed budget,  with guidance from HQ

Process & Team Management

  • Devise strategies and plans for the clinical department according to company standards for excellent service and growth
  • Be an expert on clinic specific and company-wide operational procedures and policies
  • Seamlessly transition yourself, team, and clinic to new ways of working and processes
  • Develop and maintain schedules to ensure that all operating processes are completed
  • Demonstrate a solution oriented mindset and ability to execute within company standards in any situation
  • Recruit employees to ensure department is staffed with qualified personnel
  • Assign cases and create schedules for all employees
  • Coordinate and supervise staff providing constructive feedback
  • Provide personnel with clinical training and opportunities for continuous development
  • Evaluate performance and discipline employees when necessary
  • Monitor compliance to legal guidelines, internal policies and quality standards

Partnerships, Events, Referral Programs & Community

  • Responsible for executing any brand partnerships at local clinic
  • Local liaison for Business Development team in coordinating events, meetings, outreach
  • Help to organize event logistics and marketing promotions for local clinic
  • Keep record of referral programs and promotions and share with patients

Patient Experience & Brand Cheerleading

  • Be a brand champion that provides exceptional hospitality to patients and staff, and inspires the team to uphold high hospitality standards and our core values
  • Foster the Kindbody Community and Culture in the clinic
  • Hire and train all front desk support as volume needs
  • Ensure each patient is greeted with a warm and friendly welcome
  • Confidently manage conflict in high pressure situations
  • Develop meaningful relationships and connections with patients
  • Check patients in and out through our EMR calendar as needed
  • Ensure all patients have an intake form & insurance information on file prior to appointment starting
  • Maintain clinic reception and lobby cleanliness
  • Restock retail displays and maintain display cleanliness
  • Merchandising and inventory projects as assigned 

General Administrative Duties

  • Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion
  • Manage clinic supply inventory and communicate needs to HQ
  • Maintain clear communication with HQ about overall shop operations
  • Manage event preparation & set up on an as needed basis
  • Sell packages, products and memberships
  • Other duties and projects as assigned

Desired Skills and Experience

  • 4+ years of operational, retail or healthcare management experience in a fast-paced, customer-focused environment, medical office is a plus
  • A passion for women’s health, fertility is a plus
  • Strong communication skills & a team player
  • Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems
  • Detail oriented with strong organizational skills
  • Exemplifies amazing customer service skills and professionalism

Nice to Have

  • Desire to be actively involved in events & brand building
  • Experience in front desk sales
  • Experience in handling medical and insurance billing

Perks + Benefits:

Kindbody values our employees and wants to do everything to ensure that our employees are happy and professionally fulfilled, but also that they have the opportunity to be healthy.  We are committed to providing a number of affordable and valuable health and wellness benefits to our employees, such as:

  • Paid vacation and sick time
  • Medical, dental and vision insurance
  • FSA + HSA options
  • Company-paid life insurance
  • Short Term + Long Term Disability options
  • Paid Parental Leave (up to 12 weeks fully paid dependent on years of service)
  • 401k Plans
  • Equity Offering
  • Two free cycles of IVF/IUI or egg freezing and free egg storage for as long as you are employed

Additional benefits, such as paid holidays, commuter transit benefits, job training & development opportunities, social events and wellness programming are also available.  We are constantly reevaluating our benefits to ensure they meet the needs of our employees.

In an effort to protect our employees and our patients, Kindbody is requiring all employees to be fully vaccinated against Covid-19.  Any candidate seeking employment at Kindbody will be required to be fully vaccinated against COVID-19 and providing proof of your COVID-19 vaccine prior to your start date of employment. If you cannot receive the COVID-19 vaccine because of a qualifying legal reason, you may request an exception to this requirement from the Company.
 
Kindbody provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Apply for this Job

* Required

  
  


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Kindbody’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.