We are on a mission to transform fertility and family-building care, making it more accessible, intuitive, and empowering - for all. We leverage modern proprietary technology to deliver a superior experience, improved outcomes, and reduced pricing for patients and employers, and for all gender identities, races, and humans. Join our experienced team of rockstars from Stanford, Mercer, Oscar, Progyny, Mount Sinai, One Medical and Castlight to change healthcare forever.

As a member of the Enterprise Operations team, you will be responsible for developing, executing, and scaling the on-going day-to-day management and maintenance of Kindbody’s Employer Benefit Products. You will work in a fast-paced, rapidly growing environment where the team relies on you for expertise, professionalism, and collaboration. You will engage with internal and external stakeholders to ensure benefit plans are ready to launch and work cross-functionally to maintain operational excellence post go-live.

Responsibilities:

  • Support all work streams related to operationalizing Kindbody’s Benefit Products and Programs
    • Implementation and/or Carrier Integration through testing and launch readiness process 
    • Employer group onboarding processes including building, testing, QA/QC 
    • Provider relations operations tracking cycles and revenue at partner clinics 
    • CX and billing operations with respect to enterprise accounts
  • Maintain key documentation and workflows across COE, virtual, and pharmacy product lines
  • Serve as a subject matter expert on Kindbody’s benefits configurations
  • Identify and understand benefit plan requirements to ensure Kindbody systems and collateral accurately reflect plan designs
  • Execute all protocols to ensure the Kindbody Benefit product is achieving operational excellence
  • Own post launch maintenance of eligibility, plan design, benefit utilization, claims, and reporting 
  • Problem solve and provide issue resolution guidance and support for eligibility, benefit utilization, and claims blockers
  • Maintain account data integrity through collaboration with Customer Success, Product, and Eng
  • Own post go-live audit and support Finance reconciliation as needed
  • Collaborate cross-functionally to resolve key issues that may arise
  • Be the eyes and ears for gaps / changes to improve workflow efficiency
  • Recommend process / procedure updates in order to enhance performance and better meet future customer requirements and / or carrier integrations

Desired Skills and Experience:

  • Bachelor’s degree required, healthcare and/or benefits experience strongly preferred
  • Tactically oriented and possess strong problem solving, operational, and decision making skills
  • Strong communication skills via live meetings as well as written correspondence
  • Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments
  • Flexible, adaptable, and able to respond under the pressure of a fast-paced company
  • Experience supporting healthcare benefits strategies for large employers
  • Independent learner; must be able to work independently in a manner to achieve goals, objectives and productivity requirements.
  • Effectively utilize Microsoft Office tools (Excel, Word, and PowerPoint)

Perks + Benefits:

Kindbody values our employees and wants to do everything to ensure that our employees are happy and professionally fulfilled, but also that they have the opportunity to be healthy.  We are committed to providing a number of affordable and valuable health and wellness benefits to our employees, such as:

  • Paid vacation and sick time
  • Medical, dental and vision insurance
  • FSA + HSA options
  • Company-paid life insurance
  • Short Term + Long Term Disability options
  • Paid Parental Leave (up to 12 weeks fully paid dependent on years of service)
  • 401k Plans
  • Equity Offering
  • Two free cycles of IVF/IUI or egg freezing and free egg storage for as long as you are employed

Additional benefits, such as paid holidays, commuter transit benefits, job training & development opportunities, social events and wellness programming are also available.  We are constantly reevaluating our benefits to ensure they meet the needs of our employees.

In an effort to protect our employees and our patients, Kindbody is requiring all employees to be fully vaccinated against Covid-19.  Any candidate seeking employment at Kindbody will be required to be fully vaccinated against COVID-19 and providing proof of your COVID-19 vaccine prior to your start date of employment. If you cannot receive the COVID-19 vaccine because of a qualifying legal reason, you may request an exception to this requirement from the Company.
 
Kindbody provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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