We’re a community of healthcare providers, fertility specialists, and women who get it. We are on a mission to reinvent women’s healthcare services, starting with egg freezing and IVF. We believe it’s time for women to learn the facts about their fertility and make their own plan through best-in-class technology, operations, clinical service, and a modern branded experience. We are NYC-based  and rapidly expanding nationally through acquisitions and de novo development. Join our experienced team of rockstars from Stanford, Mt. Sinai, One Medical, Progyny, Flatiron Health, Google, and Goldman Sachs.

We are hiring a clinic team of all levels to ensure we create a top of the line patient experience from the moment they learn about Kindbody all the way through their visits in the office. Our clinic team is the face of our brand, and we rely on them to deliver excellence to our patients. We always do whatever it takes to provide exceptional service, and perform tasks outside of our job description.

As an experienced Front Desk Host, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism and collaboration. The hours will be determined based on availability and need, with weekend and holiday shifts.

Responsibilities

Front Desk

  • Greet patients with a warm and friendly welcome
  • Check patients in and out through our EMR calendar
  • Ensure all patients have an intake form & insurance information on file prior to appointment starting
  • Serve complimentary beverages to our guests & hang belongings in closet
  • Maintain clinic reception and lobby cleanliness
  • Restock retail displays and maintain display cleanliness
  • Merchandising and inventory projects as assigned
  • Provide exceptional service representative of Kindbody

Scheduling & Billing

  • Oversee clinic schedule and calendar -- assist with booking and rescheduling patients
  • Troubleshoot any scheduling issues and make changes to the patient portal when needed
  • Elevate scheduling concerns to clinical team when necessary
  • Handle all customer billing & insurance questions including, but not limited to accepting payments, refunds processing, and insurance claims submissions
  • Maintain the highest degree of ethics when handling patient payments and bill processing

General Administrative Duties

  • Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion
  • Manage clinic supply inventory and communicate needs to HQ
  • Maintain clear communication with HQ about overall shop operations
  • Manage event preparation & set up on an as needed basis
  • Sell packages, products and memberships
  • Other duties and projects as assigned

Desired Skills and Experience

  • 2+ years of administrative or receptionist experience in a fast-paced, customer focused environment, medical office is a plus
  • A passion for women’s health, fertility is a plus
  • Strong communication skills & a team player
  • Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems
  • Detail oriented with strong organizational skills
  • Exemplifies amazing customer service skills and professionalism

Nice to Have

  • Experience in handling medical and insurance billing
  • Desire to be actively involved in events
  • Experience in front desk sales

 

 

Kindbody provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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