Product Manager, Clinical Operations

Kindbody is a new generation of health and fertility care. We provide fertility, gynecology, and wellness services in modern, tech-enabled clinics - delivering best-in-class clinical care, accessible pricing, and a seamless patient experience. We serve patients and employers in New York, San Francisco, Los Angeles, and nationally online and through our partner clinics. Join our experienced team of rockstars from Stanford, Mt. Sinai, One Medical, Progyny, Flatiron Health, Google, and Goldman Sachs.

Kindbody’s Product Manager, Clinical Operations is responsible for defining product requirements and tracking/executing them to completion for all processes and products associated with clinical operations within our proprietary EMR. This cross-functional and hands-on leader collaborates and communicates across the organization with multiple stakeholders (doctors, nurses, lab technicians, etc). 

Responsibilities:

The Product Manager, Clinical Operations guides technology product development for our clinical product and associated integrations.

  • Define
    • Collaborate broadly to ensure the roadmap utilizes a top-down approach while addressing the needs of all stakeholders, in a deliberate and transparent manner
    • Proactively ask questions and think creatively to solve real user problems to drive conversions
  • Build
    • Work with UX to define the prototype 
    • Write product requirements by translating business needs to technical solutions
    • Prioritize and balance work accordingly while managing multiple competing priorities between maintenance and new feature development
    • Perform QA on features to ensure accuracy 
    • Plan and track project timelines with the development team and communicate any risks 
  • Analyze
    • Analyze product metrics, understand the user journey and make improvements based on data, and measure impact of features on our business through tools, reports and dashboards
  • Document, Communicate and Train
    • Ensure smooth transitions between business and engineering and communicate releases effectively 
    • Create user guides that document how the product functions for training purposes
    • Answer stakeholder questions and conduct trainings to ensure stakeholders understand how to use and troubleshoot the software

 

You’d be a good fit if you:

  • Have 2-4 years in Product Development and Management, with increasing levels of leadership and responsibilities, in the healthcare industry
  • Must have previous EMR experience and working with clinical staff
  • Have worked in Agile environments and the SDLC process - Scrum certification would be preferred
  • Have experience setting up and analyzing product metrics utilizing tools (Google Analytics, Segment, Mouseflow, etc)
  • Working knowledge of Jira
  • Creative, strategic thinker who enjoys digging in and problem-solving
  • Have exceptional verbal and written communication skills, an eye for design and UX, and technical understanding of software development
  • A highly collaborative team-player
  • Self-starter; ability to work independently in a lean, early-stage, high-growth environment
  • Desire to learn outside of current skillset
  • Flexible, organized, and detail-oriented in a fast-paced environment

Qualifications:

  • 5~ years in the healthcare industry; With an emphasis on back office ;Billing, Claims, Benefits, Revenue Cycle
  • Experienced work in Agile, working knowledge of Jira, familiar w/ SDLC processes - Scrum certification would be preferred
  • Real world experience setting up and analyzing product metrics utilizing (Google Analytics, Segment, Mouseflow)
  • Creative, strategic thinker who enjoys digging in and problem-solving
  • Possess exceptional verbal and written communication skills, with  technical understanding of software development
  • A highly collaborative team-player, with an eye towards UX look and feel of product(s)
  • Self-starter; ability to work independently in a lean, early-stage, fast growing environment, able to learn outside of current skillset
  • Experience leading cross-functional teams to deliver products with a proven track record of thinking strategically and executing methodically
  • Passion for women's health, a plus.

Perks + Benefits:

Kindbody values our employees and wants to do everything to ensure that our employees are happy and professionally fulfilled, but also that they have the opportunity to be healthy.  We are committed to providing a number of affordable and valuable health and wellness benefits to our employees, such as:

  • Paid vacation and sick time
  • Medical, dental and vision insurance
  • FSA + HSA options
  • Company-paid life insurance
  • Short Term + Long Term Disability options
  • Paid Parental Leave (up to 12 weeks fully paid dependent on years of service)
  • 401k Plans
  • Equity Offering
  • Two free cycles of IVF/IUI or egg freezing and free egg storage for as long as you are employed

Additional benefits, such as paid holidays, commuter transit benefits, job training & development opportunities, social events and wellness programming are also available.  We are constantly reevaluating our benefits to ensure they meet the needs of our employees.

Base Salary Range: $80-100K*

*The advertised salary range is negotiable.

Kindbody provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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