We are looking for an East Coast based Client Lead.  In this role, you have direct accountability for both client and team happiness, frontline account support, and supporting account growth. 

The Client Lead (CL) is a connector, a relationship builder and understands the enterprise. The CL has worked in consulting services and understands the importance of the software development lifecycle but also has the drive and desire to grow our business footprint. 

You have a passion for exploring, "what's next?" and are highly motivated, productive and organized. You are a servant leader. You have an understanding of user experience design and agile software development lifecycle principles and have previously worked with marketing, the line of business and/or technology teams -- in a delivery capacity -- in enterprise environments.

The most successful people in this role are outcome-driven:  are energized by talking to people, getting to know them and nurturing those ongoing client relationships.

Client Leads drive success for the business by being creative, expanding our client networks, delivering thought leadership, being the trusted advisor. These are the keys to diversifying our client engagements over time by leveraging our pillars and our capabilities. This roles support our Demand team  by delivering client partner and/or demand team quarterly 

  • Actively working with our sales coach to improve skills
  • Transfer the knowledge of lessons learned and case studies to demand team 

Core Accountabilities

Client Management

  • Curator of account stories, historical work, and work owners
  • Foundational client industry IQ: speaking their language
  • In-depth understanding of client’s business goals 
  • Organizational networking, tracking decisionmakers
  • Client relationship management, engaging at a human level

Client Growth and Business Execution

  • Orchestrate and run pursuit teams for new opportunities
  • Write proposals, SOWs, models and decks with internal help
  • Secure extensions, find additions, and grow team careers
  • Negotiate deals from start to finish with support from legal
  • Leverage high-value offers, pillars, and capes to grow rev.
  • Facilitation of strategic client meetings and proposals 
  • Working with our clients and internal resource planning teams to set the projects up to succeed
  • Supporting any delivery/client feedback issues
  • Strategy briefing and/or “top-to-top” meeting support
  • Updating account plan and goals
  • Responsible for client level P&L 

Account Management

  • Run like a business: you are the CEO, we are your board
  • Secure growth investments while balancing margin
  • Ensure all resource requests, rates, and invoices are correct
  • Work with finance and revenue ops to track invoice aging
  • Build a strong relationship and fair stance with procurement

Delivery Enablement

  • Team morale - a happy team wants to grow and succeed 
  • Proactively work on meaningful succession planning
  • Partner with delivery leadership on issue remediation
  • Be a servant leader on behalf of our delivery team
  • Act as a defender of our principles internally and externally
  • Communication and follow-ups on potential new teams or roles
  • Creating SOWs and Change Requests and driving them to signature
  • Coordinating strategy and approach with delivery on new opportunities/account growth
  • Identifying new organizational connections, internal referrals, and introductions

Apply for this Job

* Required


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Kin + Carta are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.