Kift is looking for a dynamic, creative, and passionate Director of Member Experience to help us pioneer a new way to live and work based on freedom and community. You will be responsible for ensuring excellence in every piece of the Kift experience, from the moment a member signs up for Kift -- you are the overall owner of member satisfaction. You’ll work across the organization to make sure that everything our members touch, from our booking platform and site amenities, to on-site experiences and programming, is best-in-class and aligned with our vision. Our ideal candidate is a multi-disciplinary leader with a passion for customer experience, and a knack for getting people out of their shells and bringing communities together. This position will be remote with extensive travel to West Coast Kift locations required.
Serve as the overall business owner for Kift member experience across multiple workstreams; define, own, and deliver on a vision for an excellent and engaging member experience; collaborate with other teams (e.g., technology, vans, real estate, community) to make it happen
Develop and execute a dynamic, diverse, and engaging slate of programming for Kift pilot sites this fall; you will be expected to be on-site to execute programming for the a substantial duration of the pilot (September - November)
After pilot phase, develop master programming calendar for all Kift sites; you will execute programming personally, as well as identify and manage relationships with a network of contractors as needed
Build relationships with members on-site; engage, recruit, and motivate members to participate in programming and support communal site upkeep tasks
Develop systems for tracking program success, soliciting member feedback, and adjusting programming iteratively in response to results; resolve conflicts on-site
You should apply if...
You’re the life of the party, but you can also get things done
You can channel your inner camp counselor to get people out of their shells
You’re good at organizing people in real life and developing a sense of community
You have experience planning and executing events or other complicated projects with many moving pieces
You are a direct communicator, able to skillfully manage a difficult conversation
You’re a creative problem-solver, great at putting out fires and coming up with solutions on the fly if things go sideways
You’ve got a ton of creative ideas for events and experiences, you just need a place to try them out
You’re excited to work in a fast-paced, rapidly changing environment, where there is no “typical” day
Experience with vanlife, NVC, co-living, or community living is a plus