Kift is looking for a dynamic, creative, and passionate Director of Member Experience to help us pioneer a new way to live and work based on freedom and community. You will be responsible for ensuring excellence in every piece of the Kift experience, from the moment a member signs up for Kift -- you are the overall owner of member satisfaction. You’ll work across the organization to make sure that everything our members touch, from our booking platform and site amenities, to on-site experiences and programming, is best-in-class and aligned with our vision. Our ideal candidate is a multi-disciplinary leader with a passion for customer experience, and a knack for getting people out of their shells and bringing communities together. This position will be remote with extensive travel to West Coast Kift locations required.


  • Serve as the overall business owner for Kift member experience across multiple workstreams; define, own, and deliver on a vision for an excellent and engaging member experience; collaborate with other teams (e.g., technology, vans, real estate, community) to make it happen
  • Develop and execute a dynamic, diverse, and engaging slate of programming for Kift pilot sites this fall; you will be expected to be on-site to execute programming for the a substantial duration of the pilot (September - November)
  • After pilot phase, develop master programming calendar for all Kift sites; you will execute programming personally, as well as identify and manage relationships with a network of contractors as needed
  • Build relationships with members on-site; engage, recruit, and motivate members to participate in programming and support communal site upkeep tasks
  • Develop systems for tracking program success, soliciting member feedback, and adjusting programming iteratively in response to results; resolve conflicts on-site

You should apply if...

  • You’re the life of the party, but you can also get things done
  • You can channel your inner camp counselor to get people out of their shells
  • You’re good at organizing people in real life and developing a sense of community
  • You have experience planning and executing events or other complicated projects with many moving pieces
  • You are a direct communicator, able to skillfully manage a difficult conversation
  • You’re a creative problem-solver, great at putting out fires and coming up with solutions on the fly if things go sideways
  • You’ve got a ton of creative ideas for events and experiences, you just need a place to try them out
  • You’re excited to work in a fast-paced, rapidly changing environment, where there is no “typical” day 
  • Experience with vanlife, NVC, co-living, or community living is a plus

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