The Kiavi Servicing Team is the primary point of contact for our customers after a loan is approved. Our goal is to provide the best mortgage experience for our customers and keep them coming back. Interpret the status of a loan and mitigate the risk of it becoming delinquent by proactively reaching out to our customers to determine what can be done to facilitate the satisfaction of the loan, ensuring that both Kiavi and the borrower win.
Responsibilities
Proactively reaching out to a pipeline of borrowers in order to avoid loans from going into default
Collaborating with servicing teams to identify borrowers who are at risk of default and determine the best approach
Working with compliance team to develop new policies and procedures, specifically related to default prevention techniques and strategies
Resolving incoming, escalated, and general mortgage loan inquiries and requests from customers
Processing mortgage payoffs and verifications
Documenting all customer interaction in Kiavi’s system of record
Qualifications
Bachelor’s degree
Minimum 1 year of mortgage-related collection, customer service, or sales experience
Clearly communicate the life-cycle of a mortgage from start to finish and have knowledge of the processing steps involved
Build relationships and work closely in a team environment
Ability to understand customer issues and own any issue through resolution
Possess broad knowledge of real estate transaction methods
Leadership/team-lead experience preferred
Project management experience preferred
Experience with Excel or spreadsheet equivalent knowledge, Microsoft Office
Knowledge of Tax, Escrow Analysis, Mortgage Insurance and Hazard Insurance preferred
Kiavi takes a market-based approach to pay, and pay may vary depending on your location. The expected annualized base pay range for this full-time role to be performed remotely is $48K - 65K + bonus + equity + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific base pay range for your preferred location during the hiring process. Please note that the pay range listed above reflects the base salary only, and does not include the target value of bonus, equity, or benefits.