ABOUT KHAN ACADEMY
Khan Academy is a fast-paced, nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K12th grade and early college core academic subjects, focusing on math and science. We have over 155 million registered learners in 190 countries and 51 languages and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities. For more information, please see research findings about Khan Academy and our press center.
OUR COMMUNITY
Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.
KHAN ACADEMY BRAZIL
Khan Academy Brazil aims to deliver a world class user experience to learners that is locally relevant with content, programs, and resources for teachers, schools, and districts. Our platform is a supplemental educational digital resource that offers interactive activities based on mastery-based learning for K-12 grades covering Math, Portuguese, and Science, all aligned to BNCC. We serve more than 6 million learners across our websites, apps and youtube channels and our goal is to scale the impact of our platform by focusing on partnerships with public districts in Brazil.
ABOUT THE ROLE
Khan Academy Brazil is seeking a dynamic and highly organized individual to fill the role of Brazil Partner Operations Manager. The Brazil Partner Operations Manager will support our district partners in setting up and syncing rosters so that teachers, students, and administrators can easily access their rostered Khan Academy accounts. This individual will also identify support needs based on feedbacks from districts and our Help Center and deliver user experience insights to other functions at Khan Academy.
Your key responsibilities:
- Ensure the underlying processes for rostering students, teachers, and classrooms are organized, clear, and documented for our district implementation programs
- Meet with district partners during the initial onboarding call to gather relevant rostering information and provide an overview of the rostering process
- Document relevant rostering details for each school partner
- Manage the technical setup of assigned student rosters, paying close attention to accuracy of data records
- Closely monitor new partner account activation and provide support for any issues that arise
- Communicate with internal and external stakeholders regarding school partner onboarding and activation status
- Support internal team members with technical issues reported by their district partners
- Monitor the daily roster sync and contact school partners to confirm large roster changes
- Facilitate support channels with district partners and identify improvement opportunities for user experience with Khan Academy
- Support rostering and provisioning of Khan Academy accounts and licenses for other Latam countries
ABOUT YOU
What you bring:
- An appreciation for learning how technology works at a deep level
- An ability to identify when something is working as intended or if an issue needs to be addressed
- An enjoyment for building, documenting, and improving internal processes so things run smoothly and all stakeholders are informed
- Project management with the ability to meet deadlines and work independently with strong verbal and written communication skills and attention to detail
- Proven problem-solving skills, with a proactive attitude to anticipate and resolve challenges effectively
- Strong capabilities in managing schedules and logistical planning with excellent prioritization skills and follow-through
- A flexible and people-first attitude
- Residency or willingness and ability to relocate to São Paulo, demonstrating flexibility and commitment to the role, and permission to work in Brazil
- Portuguese and English proficiency
You would be a great fit if you have:
- Experience working with rostering systems (Clever, Classlink, Layers, etc.)
- Proficiency in Microsoft Office Suite, Google Suite, project management and productivity, and video recording and live video-conferencing tools
What is nice to have:
- Knowledge of K-12 student information systems
- Spanish at intermediate or higher level
PERKS AND BENEFITS
We may be a non-profit, but we reward our talented team extremely well.
- Competitive salaries with great healthcare and life insurance benefits
- Flexible schedules and personal time off beyond regular vacations
- Professional development focus
- An exceptional team that trusts you and gives you the freedom to do your best
- The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
- A kind and welcoming workplace with opportunities to connect through affinity, ally, and social groups
LEARN MORE
- Sal's TED Talks: 2023, 2015, 2011
- Our team: http://www.khanacademy.org/about/the-team
- A glimpse of our content created: https://www.youtube.com/watch?v=QGLnIyop0P4
OUR COMPANY VALUES
Live & breathe learners. We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.
Take a stand. As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.
Embrace diverse perspectives. We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.
Work responsibly and sustainably. We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.
Bring out the joy. We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.
Cultivate learning mindset. We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.
Deliver wow, We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.
HOW TO APPLY
- Attach your resume or Linkedin URL in the space provided below.
- Please address the below-mentioned task and attach your response in the space provided below.
TASK
Describe one challenge you have faced involving learning a new technology, your approach, and the results achieved. Please limit it to a one-pager.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.
