KeyMe is revolutionizing lockout solutions for homes, cars and businesses. Via artificial intelligence and robotics, KeyMe allows users to store, share, and duplicate their physical keys and RFID cards. Fully automated self-service key duplicating kiosks can be found in over 4,000+ locations across the country in major retailers such as Bed Bath & Beyond, Kroger, Rite Aid, 7-Eleven, Menards, AutoZone, and many others.
Additionally, KeyMe offers customers a one-stop solution for all their locksmith needs ranging from lockouts and re-keys to complex installations and custom jobs. All KeyMe locksmiths have extensive experience and are fully vetted to ensure our customers receive the utmost quality experience. With upfront set pricing, customers know they will never be confronted with last minute charges. KeyMe’s smart routing gives customers the ability to monitor their Locksmith’s arrival, job progress, and receive instant receipts. KeyMe is providing unrivaled service quality, prices, and customer experience into the $12B/yr locksmith industry.
KeyMe is an exciting, well-funded (over $150M raised to date), tech company that is solving real consumer pain points. KeyMe is proud to have an open, collaborative and relaxed atmosphere where bright professionals work hard and enjoy what they do. With the added benefit of a friendly, flexible and creative working culture, you’ll be joining a forward-thinking, expanding team to continue opening doors for our customers.
We’re committed to providing a diverse, equitable and inclusive workplace where team members from all backgrounds, ethnicities, cultures, and experiences feel welcome and thrive. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.
About the Role
The KeyMe kiosk is the beacon to our broader business. We are in a massive growth phase, whereby our technology and kiosk footprint continue to explode. Help us manage this growth by digging into what it will take to technically support our diverse fleet of kiosks (analysis, design, documentation, testing, being creative, and learning on the fly).
What You’ll Be Doing
- Lead the process management of the design change process. Become the super user of our Product Lifecycle Management system, and expand our overall use and capabilities in this area.
- Develop and enhance the company-wide change and approval process to support our evolving hardware solutions for both new and existing kiosks.
- Develop and implement approval and documentation management solutions for all our physical saleable products (mechanical keys, vehicle keys, RFID products, etc).
- Work on cross-functional technical initiatives focused on post-design support of replacement parts and upgrades of our active kiosk fleet.
- Interact as a point of contact for ensuring how our Supply Chain, Operations, and Controls Engineering functions can extend back into active kiosk support.
- Develop, document, and manage solutions ensuring the sustainability of our fleet with respect to hardware integration, cabling, installation, and troubleshooting.
- Coordinate with the Manufacturing team to extract techniques and test procedures and apply them to Sustaining projects.
- Qualify alternate components for EOL planning or as defined by the Supply Chain team and assess their impact to safety certification.
- Perform component and system failure analysis. Provide feedback into the Engineering, Manufacturing, and Supply Chain teams as appropriate.
- Identify and propose hardware design improvements and impact analysis to resolve issues in Operations and Manufacturing.
- Train Operations team on latest updates to Field Replaceable Units for existing kiosk fleet.
- Conduct testing and analysis to determine predictive points of failure and preventative maintenance needs to maximize our kiosk fleet value.
- Partner with the Control Systems team to ensure full functionality of any upcoming sustaining initiatives.
How We Know You Can Do It
- 2-6 years of engineering experience in a design, manufacturing or sustaining role.
- Bachelor of Science degree in Mechanical Engineering, or equivalent professional experience.
- Skilled in electro-mechanical systems and Product Lifecycle Management (PLM) solutions.
- Experience in executing Project Management skills to initiate change within an organization.
- Familiar with PCB and cable design.
- Familiar with computer-based mechanical design, layout, and simulation (e.g. SolidWorks, Inventor, etc.).
- Familiar with embedded systems.
- Familiar with safety/regulatory certification processes (e.g. UL, ETL, TUV, FCC).
- Exceptional organizational, analytical, and creative problem-solving capabilities.
- Skilled at spreadsheet analysis and reporting techniques.
- Must be self-motivated in order to achieve assigned objectives with minimal supervision.
- Limited (domestic) travel is required.
What You’ll Get
- Compensation package that includes salary and stock options
- Health, dental, and vision insurance
- Remote budget to set up your home office
- 401K plan with match
- Flexible PTO Policy
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)