About Us

KeyMe is a New York City-based company revolutionizing lockout solutions for homes, cars and businesses. Via artificial intelligence and robotics, KeyMe allows users to store, share, and duplicate their physical keys and RFID cards. Fully automated, self-service key duplicating kiosks can be found in over 3,100 locations in 49 states inside of Bed Bath & Beyond, IKEA, Rite Aid, 7-Eleven stores, and many major grocery store chains.

 Additionally, the KeyMe Locksmith Services division offers customers a one stop solution for all their locksmith needs ranging from lockouts and re-keys to complex installations and custom jobs.  All KeyMe Locksmiths have extensive experience and are fully vetted to ensure our customers receive the utmost quality experience. With upfront set pricing, customers know they will never be confronted with last minute charges. KeyMe’s smart routing gives customers the ability to monitor their Locksmith’s arrival, job progress and receive instant receipts. KeyMe is providing unrivaled service quality, prices, and customer experience into the $12B/yr locksmith industry.

Headquartered in Manhattan, KeyMe is an exciting, well-funded (over $150M raised to date), tech company that is solving real consumer pain points. The company expanded its footprint by 5X in 2017 and tripled revenue in 2018. KeyMe is proud to have an open, collaborative and relaxed atmosphere where bright professionals work hard and enjoy what they do. With the added benefit of a friendly, flexible and creative working culture, you’ll be joining a forward-thinking team you’d be happy to work with.

About the Role

KeyMe is currently looking for an experienced and highly motivated Sales Team Manager who can grow our sales team and drive customer conversions.The ideal person for this role should be positive, analytical, flexible and prepared to be an invaluable resource for our Sales Team.The KeyMe sales team communicates with customers primarily over the phone, so if you have led a high-volume call center this position may be perfect for you.
 

What You’ll Be Doing: 

Sales Operations Management

  • Monitoring and evaluating performance against KPI. 
  • Preparing reports and analyzing data to assist management as they determine call center goals and staffing levels.
  • Practice a data-driven approach to implement improvements to sales processes and tactics.
  • Collaborate with internal and external partners to advocate for the sales team to achieve necessary buy-in and support to achieve KPIs. 

Coaching & Development of Sales Team

  • Ensure agents understand and align with all team objectives, performance standards, and policies.
  • Actively performance manage team by providing scorecards and improvement plans.
  • Create and deliver training materials and sales processes. 
  • Reinforce sales best practices with Representatives 

People & Quality Management 

  • Monitor and evaluate team performance, provide learning or mentoring opportunities, and taking corrective action, if necessary.
  • Ensuring the team is maintaining a high level of professionalism with customers and establishing a positive rapport with every caller.
  • Resolve customer escalations, through effective problem-solving.  Turn an unhappy customer into a repeat and happy customer. 
  • Hire and on-boarding of new sales Representatives.
  • Communicate the needs of the sales team to senior management to garner support.

How We Know You Can Do It:

  • High School Diploma or equivalent work experience.
  • Shown experience as a call center Manager or similar leadership positions
  • Minimum of five years of sales experience with cross-selling, upselling or referring products.
  • Proficiency with technology, especially computers, software applications, and phone systems.
  • Extraordinary verbal and written communication skills.
  • Ability to coach, train, and motivate employees and evaluate their performance.
  • Excellent problem solving, leadership, and customer service skills.
  • Analytical, efficient, and thorough.
  • Ability to remain calm and courteous when navigating tense situations, especially during busy hours.
  • The ability and willingness to readily adapt to changes in the workplace.

Benefits:

  • Competitive compensation including incentive plan with accelerators 
  • 100% covered health, dental and vision insurance 
  • Flexible Spending (FSA) and Health Savings Accounts (HSA) options
  • Matching 401K plan
  • Stock options
  • Commuter Benefits
  • Snacks and drinks in the office
  • Paid Time Off
  • No dress code/ casual dress

Apply for this Job

* Required
  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at KeyMe are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.