About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: Implementation Project Manager (formal title will be Project Manager)
Location: United States; Eastern or Central Time Zone
Job Function: Professional Services
Employment Type: Full time
Industry: Computer & Network Security
Job Summary
The Project Manager is responsible for independently supporting Keyfactor professional services engagements by leading projects of low to mid-level complexity, ensuring high customer satisfaction through effective cross-functional collaboration.
The position is based in the US and can be performed remotely. Applicants must hold U.S. citizenship or U.S. permanent resident status.
Job Responsibilities
• Leads all aspects of project scope and timeline creation and tracks project progress closely.
• Coordinates and attends meetings and working sessions for team members and customers.
• Leads customer meetings via video and voice calls, encouraging active participation.
• Understands escalation paths and actively resolves project issues.
• Interprets contracts to ensure compliance with company legal obligations.
• Manages daily customer-facing interactions primarily through Teams/Zoom calls and emails.
• Tracks and prioritizes project progress with teammates, clients, and internal resources.
• Contributes to prioritizing and managing projects for efficient use of Delivery team skill sets.
• Delivers clear and concise communication using Keyfactor’s conversational flow and technical terminology.
• Develops processes and procedures to create scalable standards.
• Creates processes and procedures to establish standards supporting scalability.
• Acts and speaks on behalf of the company, making independent decisions as needed.
• Contributes to customer satisfaction, leading to referenceable accounts.
Minimum Qualifications, Education, and Skills
• Bachelor’s degree in Business Administration, Project Management, or related field; or equivalent experience.
• Proficient in project management methodologies and practices.
• In-depth understanding of the industry, company processes, and job-specific methodologies.
• Average experience interacting with 3rd party reseller/service providers/partners.
• Demonstrated ability to independently lead projects of low to mid-level complexity.
• Strong problem-solving and decision-making skills.
• Effective stakeholder management skills.
• Proficiency in project management software (e.g., Microsoft Project, JIRA, Asana, Smartsheet, Mavenlink/Kantata, etc.).
• Ability to work independently, mentor junior team members, and contribute to process improvements.
• Ability to handle multiple projects simultaneously under tight deadlines.
• Capacity to mentor and support junior team members.
Up to 10% travel time required
#LI-DNI
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month).
- Comprehensive benefit coverage, paid for by the company for you and your dependents (US).
- Generous paid parental leave (US).
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Unlimited time off (US) and competitive time off globally.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make “it” happen.
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.
