About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: Sales & Solutions Engineer (Spain & LATAM)
Location: Madrid (Spain)
Experience: Mid Level
Job Function: Solutions Engineering
Employment Type: Full-Time
Industry: Computer & Network Security
About the position
In 2019, Keyfactor decided to widen its investment and acquired Redtrust, a Spanish company pioneer in the management of people's identity through the custody and management of digital certificates. Redtrust has a strong reputation for providing top-notch products and services in Spain. The expansion to the Latin American market is a natural progression for the company, which aims to meet the growing demand for secure digital signing tools in the region. The Latin American market presents a tremendous opportunity for Redtrust as the region cybersecurity needs and regulations have rapidly grown and evolved.
As a Sales & Solutions Engineer, you’ll support Sales Team, understanding customer needs and addressing the right solution to accomplish their business needs. Also you will be responsible to create the product purchased by the customer and help to put in service. You will help Customer Success Department in Customer Loyalty strategies, such as Webinars, trainings, and renewals. You will interface with support and engineering on various products People who do well in this role are excited to work directly with customers, enjoy customer needs, and have excellent communication skills. Focused on Brazilian market, you need to be Bilingual in Portuguese, but Spanish is needed.
The position is based in Madrid or Barcelona office, we have hybrid work pattern with excellent flexible work policy. Applicants must be based in Spain and must hold valid Right to Work for Spain.
Responsibilities
- You will act as the primary point of contact for our clients during onboarding process
- Your goal will be to maintain high levels of customer satisfaction and accomplish customer experience levels
- Work with sales team on business development, supporting technical questions and helping customers to address the solution.
- Act as SPOC for our customers during onboarding process
- Act as trusted advisor, capturing business needs and sharing with the right department (Product, Sales, Marketing, Finance…)
- Act as technical master in Customer Success department
- Collaborate in Customer Success department in customer loyalty strategies, such as Webinars and trainings
- Collaborate with Sales Team in upselling & cross selling strategies
Skills and Qualifications
- You have a bachelor’s degree or equivalent work experience.
- Demonstrable experience in a similar role, ideally providing B2B support
- Excellent interpersonal skills, including ability to explain and communicate ideas, often in a persuasive manner, to build trusted relationships with customers
- You have strength in multi-tasking, prioritization, attention to detail and organization
- Ability to effectively utilize analytical and creative skills.
- High resolution skills You need to understand customers needs to address the right product portfolio.
- Good knowledge of Windows operating system, at an administrator level, in both server and workstation environments
- Good knowledge of virtualization environments, like VMWare, HyperV, MS Azure.
- Fluency in Portuguese and Spanish are a must
- Good level in English
- Some knowledge in ticketing tools (Jira is a plus!)
- You have an aptitude for learning new technologies.
- You are an excellent teammate who gives ideas to improve processes.
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month).
- Comprehensive benefit coverage, paid for by the company for you and your dependents (US).
- Generous paid parental leave (US).
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Unlimited time off (US) and competitive time off globally.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make “it” happen.
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.
