About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: Technical Writer
Location: Stockholm, Sweden
Experience: Mid-Senior level
Job Function: Information Technology
Employment Type: Full-time
Industry: Computer and Network Security
About the position
Are you a master of words with a passion for technology? Do you thrive on making complex concepts simple and accessible and want to work with dedicated people? If so, we have the perfect opportunity for you!
As a Technical Writer, you will play a crucial role in bridging the gap between our advanced technology and our users and partners. You will be responsible for creating clear, concise, and user-friendly documentation that empowers our customers and supports our products. Join us in crafting informative guidance whether it is for our sales department, implementation, integration, or training purposes. Your work will ensure that our technology is accessible and understandable for everyone.
The position is based in Stockholm office, follows hybrid work model with excellent flexible working practices. Applicants must hold a valid Right to Work in Sweden.
Key Responsibilities
- Create and maintain Product Documentation: Develop comprehensive, accurate, and engaging documentation for our products, including how-to guides, technical specifications, and installation instructions.
- Gather and analyze Information: Gather and analyze technical information from various sources and stakeholders to document new or improved product functionality.
- Collaborate with Teams: Work closely with engineers, product managers, technical writers, product marketing, and others, to coordinate product documentation over multiple parallel projects and teams.
- Simplify Complex Concepts: Translate technical jargon into clear, easy-to-understand language that resonates with our diverse audience.
- Ensure Consistency and Quality: Maintain a consistent voice and style across all documentation, adhering to company guidelines and industry best practices.
- Assist in Planning and Scheduling: Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables.
- Take Ownership: Be the point of contact for all documentation projects, ensuring timely delivery and high quality standards.
- Continuous Improvement: Contribute to enhancing documentation processes, standards, and methodologies, aiming for greater efficiency and effectiveness.
Skills and Qualifications
- Superior command of the English language, with clear, concise, and engaging writing.
- Strong understanding of technical concepts and the ability to learn new technologies quickly. Preferably from container solutions and Kubernetes.
- Eye for detail, ensuring accuracy and consistency in all documentation.
- Ability to work effectively in a team environment and communicate with diverse groups of stakeholders.
- Proven ability to take ownership of projects and deliver high-quality results on time.
- Work proactively and courageously, taking initiative to identify documentation needs and tackle challenges head-on.
- Familiarity with the Software Development Life Cycle (SDLC) and software development processes.
- Previous experience in technical writing or a related field is required.
- Degree in Computer Science or another relevant technical subject would be preferred.
- Experience in IT security, PKI and open-source software concepts is highly desirable.
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month).
- Comprehensive benefit coverage, paid for by the company for you and your dependents (US).
- Generous paid parental leave (US).
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Unlimited time off (US) and competitive time off globally.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make “it” happen.
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.
