We’re in search of a creative and adaptable Project Manager well-versed in CRM marketing. The Project Manager will lead campaign planning, resource allocations, tactical execution and ultimately provide our client leadership with visibility into status of project work and ongoing campaigns. Our ideal candidate will enjoy partnering with Client Service, Creative, Design Studio, Proofreading/Quality Assurance, Technology and Analytics teams to deliver impactful customer experiences.


What you’ll do:

Own Projects

  • Champion insightful planning of project scope, including:
    • critical milestones
    • time schedules
    • staff resourcing
  • Ongoing monitoring of project scope and management of the change-control process
  • Create and execute staff plans, forecasting resource allocation
  • Lead and participate in scheduled status calls to keep stakeholders and internal team informed
  • Work directly with ESP vendor to coordinate deployments for email deliverables
  • Work directly with internal Print Production department for direct mail deliverables
  • Minimize agency’s exposure and risk across various projects
  • Responsible for contingency planning in anticipation of roadblocks to ensure quality and timely delivery of all components


Cultivate Relationships

  • Facilitate team meetings, and easily manage multiple streams of work
  • Partner alongside client service team to translate client requirements into actionable tasks for the agency
  • Serve as communication liaison between Client Service, Creative, Design Studio, Proofreading/Quality Assurance, Technology and Analytics teams
  • Keep stakeholders informed of progress and changes throughout project lifecycle
  • Mentor, train and provide support for Project Management team
  • Direct mentorship of 1-3 Project Managers
  • Partner with senior leaders to deliver unique, complex, or multi-deliverable programs


What you’ve got:

  • Keen eye for detail and compassion for all project elements, simple to complex
  • Extraordinary interpersonal skills; solid expertise in collaborationflexibility and diplomacy
  • Talent for communicating in a clear, concise and proactive manner
  • Confidence to ask for answers when you have questions
  • Desire to deliver results in accordance to established objectives
  • Self-starter tendencies; ability to prioritize tasks with aggressive deadlines
  • Subject matter expertise in a marketing field
  • Actively assesses/discovers efficiencies to bring value to client/agency
  • Strong understanding of end to end agency process


What you've done:

  • 6-8 years Project Management experience (email, web, print media, or DM)
    • preferably a marketing agency OR client-side marketing environment
  • Budget and schedule tracking in WorkfrontMS Excel
    • Experience with sophisticated Project Management software's required; Workfront experience preferred
  • Quickly built rapport with Client Service, Creative, Design Studio, Proofreading/Quality Assurance, Technology and Analytics teams
  • Developed strengths in setting expectations and uniting opposing viewpoints
  • Comfortable with engaging directly with clients
  • Obtained a bachelor’s degree in Marketing, Business, Communications, or related discipline.


Wondering what we're like? At, KERN we are:

  • Kind: We understand that our clients and our employees all have unique experiences that have shaped them. Seeking ideas from every corner of the agency allows our people to be comfortable being themselves every day.
  • Smart: We know that the best and brightest thinking is what elevates our work. When our teams come together, we amplify individual strengths to deliver innovative solutions for our clients, and pivot if we’re off-strategy
  • Creative: We believe in pushing boundaries, reimagining the customer experience through insightful work, and measuring success with precision analytics. We think bigger and we deliver more.







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