Kensington Tours is an award-winning luxury tour operator offering tailor-made, private-guided experiences to the world’s most extraordinary destinations. Our brand promise is ‘to create the experience that changes the life’, and with our growth plans, we are looking for passionate and highly motivated sales professionals with travel experiences to be part of our fun, collaborative, and engaging team.

To learn more about Kensington Tours, visit kensingtontours.com

JOB MANDATE

We are seeking a creative, strategic individual to oversee product performance and innovation across an assigned geographic region. Reporting to the Product Director, the Product Manager is responsible for maximizing the overall performance of their region through cross-functional collaboration with marketing, sales, procurement, and supplier partners. This critical role will be responsible for creating competitive advantage and optimizing existing product to enable sales growth and ensure in-destination service excellence.

RESPONSIBILITIES

Accountable for overall performance of an assigned country portfolio (marketing campaign conversion, direct close rate by country, NPS)
- Develop annual portfolio strategy to maximize growth and mitigate operational risk
- Optimize portfolio performance based on monthly scorecard results
- Oversee product portfolio maintenance and freshness (content, imagery and copy of all services)
- Ensure all NPS and staff travel feedback is monitored and addressed appropriately
- Collect and analyze competitive intelligence data to inform portfolio strategy
Diagnose issues with country/product line performance + develop and implement strategies that effectively address the underlying problem
Develop differentiated experiences that improve our value proposition and design compelling itineraries that deliver the best possible value-for-money while meeting our brand quality standards
Oversee project handover to Procurement Operations for rate entry using shared formatting standards
Create and deliver sales team training that effectively deepens their expertise, confidence, and efficiency
Develop and nurture collaborative supplier relationships on a remote and in-person basis to facilitate the best possible business outcomes
Act as the business lead for strategic vendor onboarding initiatives, including determining the business requirements and leading the onboarding, launch and post-launch optimization
Represent Kensington Tours at international trade shows and conduct in-destination research and partner visits as required
Partner with Marketing in relation to PR, email marketing, print collateral, webinars, press trip requests, and other miscellaneous needs that relate to the portfolio
Liaise with FAM Operations to identify FAM opportunities and provide leadership in itinerary design (DE and agent FAM)
Liaise with DMC Partner Relations to address operational pain points and opportunities
Action regional product tickets as required
Ad hoc service and itinerary builds as required
Provide constructive feedback to Product Development Specialists related to quality of imagery selection, copy and technical accuracy

Qualifications

Deep destination expertise in a geographical region (currently hiring for two portfolios): (1) Japan & East Asia (2) Australia Pacific
Minimum 4 years of full-time travel industry experience required
Strong understanding of the upscale, North American market preferred
Outstanding research and analytical capabilities, to maintain awareness of the market and competitors
Articulate, polished and professional with superior communication, presentation, and reporting skills; able to influence and communicate effectively with all levels of management (including Executive) both internally and externally
Strong project management mindset and is hyper organized in approach in delivering and managing product portfolio
Able to plan, work autonomously and deliver on multiple time sensitive projects in a fast-paced environment whilst maintaining a high degree of focus on quality and detail of work produced
Proven business acumen with a systematic and analytical approach to problem solving
Excellent interpersonal skills with proven ability to build effective relationships with key stakeholders
Hands on with high energy, an entrepreneurial spirit and a positive attitude

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

We thank all candidates for their interest however only those selected for an interview will be contacted.

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Please select the geographical region(s) that you are applying for (select all applicable): *

Japan & East Asia
Australia Pacific

Please provide us a list of countries you have travelled to: *

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Have you worked for the Navigatr Group of companies: Navigatr, Kensington Tours, Travel Edge, TripArc, Ensemble? *

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Product Manager (Travel)

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