Account Executive

Job Description

Reporting to the Vice President, Agency Sales, the “Account Executive” is responsible for contributing to the growth of Kensington Tours Agency channel in the US & Canada through the proactive account management of travel agent locations that sit below the threshold for management by the field sales team. This in-office role also provides essential administrative support to the field team.

Key Accountabilities

• Achieve personal Sales / Revenue and other Business KPI’s by executing pro-active sales strategies for assigned accounts and territories
• Actively manage the accounts that fall below the threshold of the field sales portfolio with the objective of increasing sales revenue (note: Agencies that move above the threshold will be assigned to a Director of Sales)
• Build and preserve effective relationships with new and existing travel agencies inclusive of maintaining an optimal level of agent related activities/week (emails, calls, follow-up calls, Agent sign ups, webinars)
• Provide superior levels of customer service and sales support to all agencies within the territory
• Resolve any agent concerns or complaints through immediate communications with appropriate parties
• Maintain agency prospect lists/contact database in order to identify opportunities; Proactively and consistently seek opportunities to promote and sell products
• Maintain an in-depth knowledge of all Kensington Tours product and services
• Host product/system training webinars with agency and consortia partners when required
• Assist Regional Sales Directors in sales, administration, travel and events logistics, reporting, marketing, and agency relationship management
• Will be required to assist in representing Kensington Tours at trade shows and preferred agency network events, presenting the Company’s products and services
• Assist Director of Sales team with administrative duties
• Other projects as assigned

Qualifications

• Minimum 2 years’ travel industry phone sales experience ideally in a b2b capacity 
• Proven ability to develop new business and increase sales 
• Strong written and verbal communication skills, including presentation skills and an ability to communicate in a polished and professional manner 
• Strong computer skills in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to attend and participate in trade events & conferences when required 
• Highly organized with excellent attention to detail  
• Excellent customer service/relationship building skills 
• Proven time management skills with an ability to set and meet personal timelines and deliverables 
• Able to work in a fast paced, changing, entrepreneurial environment and meet time sensitive deadlines 
• Worldly and well-traveled with nuanced understanding of the expectations of the luxury traveler an asset 
• Specific regional experience/expertise across Europe, Asia, Africa and/or Latin America an asset
• Upbeat personality with a comfort being both a flexible and adaptable team player and a self-starter (must be able to work in lean environment with autonomy