Who We Are

KeepTruckin builds technology using the latest advancements in AI and computer vision to improve the safety and efficiency of businesses with vehicles. Over one million drivers and 100,000 companies across every industry trust KeepTruckin’s integrated platform to power their operations, prevent accidents and reduce costs.  

At KeepTruckin, we see our hard work rewarded in tangible ways every day, and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to save lives on the road while impacting and improving every facet of multiple trillion-dollar industries that keep our physical economy moving. KeepTruckin is proud to be a Forbes Cloud 100 company, Forbes Best Startup Employer 2020, and an Inc Magazine Best Place to Work.


About the Role

We are looking to bring on our first Service Designer to join our growing and dynamic design organization. The role will be responsible for leveraging a combination of qualitative and quantitative research methodologies, strong analytical skills, deft stakeholder management, deep systems thinking, great storytelling ability, and a keen design sensibility to envision, plan, and create the foundational principles and blueprints that ensure a holistic and consistent customer experience for a complex technology platform spanning across multiple industry verticals and market segments.


Projects can range from understanding and improving existing experiences, designing new experiences and service models, to northstar vision-type initiatives.


The role will report directly to our VP of Design. 


What You’ll Do


  • Use qualitative and quantitative research methods to investigate and document key customer journeys to identify pain points, gaps, inconsistencies and opportunities in the CX
  • Partner with analytics, data scientist and customer success teams to define and collect various metrics to triangulate research data, uncover insights and inform service and design solutions
  • Provide deep documentation and analysis of competitive products
  • Work across a cross-functional team of stakeholders to understand, document and analyze business processes and workflows
  • Apply end-to-end systems thinking across the entire experience from acquisition through retention
  • Identify and prioritize the most impactful opportunities and share recommendations with various department leads.
  • Leverage strong storytelling skills to make complex ideas understandable, and recommendations actionable through diagrams, journey maps, empathy maps, storyboards, prototypes, and service blueprints.
  • Plan, facilitate, and run workshops/co-design sessions with various cross-functional teams and customers 
  • Articulate the before, during and after in the CX and think through experience interdependencies across touchpoints, channels, frontstage, backstage, and systems.
  • Supporting teams and organisations to develop the cultural conditions, practices, and rituals to design user-centred services
  • Be aware of and plan for design’s role in impacting and creating unintended consequences across the environmental, social, and economic spectrum


What We’re Looking For


  • 5+ years of experience working in service design, user experience and user research roles.
  • Ability to navigate a large complex organization and collaborate with an interdisciplinary team across product, design, engineering, sales, marketing, support, and operations.
  • Excellent storytelling skills with a portfolio highlighting service, systems, and UX design documentation
  • Experience working in the technology space within a complex business sector servicing multiple verticals, segments, and multi-sided marketplaces
  • Proven expertise in planning and facilitating design sprints, workshops, or ideation sessions.
  • Deep expertise in design thinking/human-centered design
  • Self-direction, ownership, and navigating ambiguity
  • Experience crafting a project vision, execution strategy and client relationship
  • A passion for creating new methods and practices


Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.



Apply for this Job

* Required


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in KeepTruckin’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.