Keebo is a venture-backed startup that offers a turnkey cloud-based Data Learning platform for automating and accelerating enterprise analytics. With the data warehousing market expected to grow to $51B annually by 2028, Keebo is an industry innovator, as the only fully-automated Snowflake optimizer, adjusting dynamically to save many customers 25% and more.
Built on state-of-the-art in machine learning and artificial intelligence, and over 15 years of cutting-edge research at top universities, Keebo reduces tedious and months-long manual operations to a matter of minutes, freeing up data teams to work on improving their core business. Our team is spread across the globe, supporting customers worldwide.
About the Opportunity
We are looking for a Senior Customer Success Manager (CSM) to join our team at Keebo. This role will play a crucial role in shaping and evolving our Customer Success organization. Reporting initially to the founder and then the VP of Customer Success, your role will be pivotal in establishing best practices and mentoring fellow CSMs, driving a high-performing Customer Success team at Keebo.
Candidates must be based in either the US or Canada and ideally work in the Eastern time zone.
You Will
- Monitor and maximize the customer’s health and savings to ensure customer success
- Own a book of business, expansions and renewals, contract negotiations
- Build a strong relationship with each customer
- Proactively conduct meetings with customers to gauge ongoing engagement and support regularly (weekly, monthly, or quarterly), tailored to the size and scope of their contracts.
- Single point of ownership for all things related to customer success (including level 1 support, contract negotiations, upsells, feature feedback, etc.)
- Conduct the technical monitoring of customer health
- Ability to work with customers in multiple timezones
You Have
- 4+ years of experience in customer-facing roles, negotiating renewals and upsells in high-tech/SaaS space
- Excellent communication skills
- Operating with a great sense of ownership, urgency,
- Organized, hands-on, and detail-oriented
- Resilient
- Able to negotiate balanced renewals and expansions that profit our business while shepherding the deal through legal negotiation
- Follow-up skills preventing important actions from falling through the cracks
- Savvy with Hubspot, Slack, and Google Suite
- Excited about creating a customer success playbook
Nice to have
- Experience working with cloud data warehouses platforms such as BigQuery, Snowflake, or Redshift
- Proficiency in SQL
- Prior startup experience
Our Environment
Keebo is a fully remote, global team with team members currently in the US, EU, and Canada.
What we Offer
Working with a world-class team of researchers and engineers in machine learning to turn Al algorithms into scalable and automated cloud products
For full-time positions:
- Competitive salary packages
- Equity
- Home office stipend
- Comprehensive medical, dental, and vision benefits
- 401k retirement program
- Annual company offsite (this year the team met up in Cancún, Mexico!)
- Paid time off
- Paid parental leave
Keebo is proud to be an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender, national origin, age, disability, genetic information, or any other protected characteristic. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We strive to create a diverse and inclusive workplace where everyone feels valued and respected. We encourage individuals from all backgrounds to apply.
